<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML xmlns="http://www.w3.org/TR/REC-html40" xmlns:o = "urn:schemas-microsoft-com:office:office" xmlns:w = "urn:schemas-microsoft-com:office:word" xmlns:st1 = "urn:schemas-microsoft-com:office:smarttags"><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content="MSHTML 6.00.5730.11" name=GENERATOR><o:SmartTagType name="State" namespaceuri="urn:schemas-microsoft-com:office:smarttags"></o:SmartTagType><o:SmartTagType name="City" namespaceuri="urn:schemas-microsoft-com:office:smarttags"></o:SmartTagType><o:SmartTagType name="place" namespaceuri="urn:schemas-microsoft-com:office:smarttags"></o:SmartTagType> <STYLE>  </STYLE> </HEAD> <BODY lang=EN-US vLink=purple link=blue bgColor=#ffffff> <DIV><FONT face=Arial size=2>Oh, and Michelle, being a newbie can be quite an advantage, actually. Your mind is open and you don't already have extensive lists of possible known causes to work your way through with this. So, don't be so suprised when you nail it right!!!</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Robin</FONT></DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B> <A title=michelle@smithpianoservice.com href="mailto:michelle@smithpianoservice.com">Michelle Smith</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org href="mailto:pianotech@ptg.org">'Pianotech List'</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Sunday, December 17, 2006 8:45 AM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Baldwin pedal saga continues</DIV> <DIV><BR></DIV> <DIV class=Section1> <P class=MsoNormal><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Hi everyone.  I sure hope you can help with this issue.  I e-mailed a couple of days ago but haven’t heard any suggestions.<o:p></o:p></SPAN></FONT></P> <P class=MsoNormal><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P> <P class=MsoNormal><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">The customer complaint (college piano professor, home piano) is a “mushy” sustain pedal on a <st1:place w:st="on">Baldwin</st1:place> grand.  I’ve since found out that she’s had TWO nationally known techs look at it with no positive results.  And she thinks the newbie is going to fix it?  =)   She’s really pleased with my tunings however so I want to try and help her.  <o:p></o:p></SPAN></FONT></P> <P class=MsoNormal><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P> <P class=MsoNormal><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Any suggestions?  Thanks very much in advance.<o:p></o:p></SPAN></FONT></P> <P class=MsoNormal><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P> <P class=MsoNormal><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Michelle Smith<o:p></o:p></SPAN></FONT></P> <P class=MsoNormal><st1:place w:st="on"><st1:City w:st="on"><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Bastrop</SPAN></FONT></st1:City><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">, <st1:State w:st="on">Texas</st1:State></SPAN></FONT></st1:place><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p></o:p></SPAN></FONT></P></DIV></BLOCKQUOTE></BODY></HTML>