<html> <body> Michelle, Does he use Steinway pianos at work? If so, you're probably never going to get the Baldwin to feel similar to that. A couple of things I've done on Baldwins is to put hard felt (could also be leather, I guess) stop blocks underneath to limit the pedal travel to no more than necessary. It's been a while since I've worked on one of those but as best I remember, Baldwin grands usually have more pedal travel than necessary. Make sure the trichords clear the strings and that there is an even damper regulation with the pedal. A lot of excess travel makes it very difficult for a concert level pianist to get precise pedaling! Another alternative that takes a little longer, is to install a large type capstan screw for the stop. Make sure there's a piece of leather or something very firm on the lever where it contacts the stop for noise reduction. Is the pedal spring sufficiently strong? Just some random thoughts which I'm sure will be corrected if I'm wrong. :-) Let us know if you get it solved. We were all newbies at one time! At 07:45 AM 12/17/2006, you wrote: <blockquote type=cite class=cite cite=""> Hi everyone.  I sure hope you can help with this issue.  I e-mailed a couple of days ago but haven’t heard any suggestions.   The customer complaint (college piano professor, home piano) is a “mushy” sustain pedal on a Baldwin grand.  I’ve since found out that she’s had TWO nationally known techs look at it with no positive results.  And she thinks the newbie is going to fix it?  =)   She’s really pleased with my tunings however so I want to try and help her.    Any suggestions?  Thanks very much in advance.   Michelle Smith Bastrop, Texas</blockquote></body> </html>