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<DIV> <STRONG><EM>Dittos Greg. Always improve the piano when given
the oppurtunity. </EM></STRONG></DIV>
<DIV><STRONG><EM> Dale</EM></STRONG></DIV>
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color=#000000>Bruce,<BR> Generally I agree
with your assessment of our craft and of <BR>taking the time to do a thorough
examination and perhaps light <BR>cleaning of the instrument. If it gets too
involved I request the <BR>additional time/money to do more if I feel the
customer is amenable <BR>to "doing it right". Many of my customers want what
you seem to <BR>disdain though. The "just tune it" mentality pervades as many
simply <BR>assume you are simply after more money. If one is patient and
willing <BR>to go slow over a period of years, however, their trust can be
gained <BR>and more serious service can be given/sold. I like to remind
<BR>customers that there is much more to the musical experience than
<BR>simply pressing a key and getting a sound. I personally can't stomach
<BR>the "in/out, get my check and go" mentality or when there is more
<BR>supposed service given and more money charged but it still fits <BR>within
the time slot of a normal tuning effort or service call. <BR>Generally I feel
that if you're charging more it should take longer <BR>when it's all service
based. Parts are extra, of course. My two cents <BR>anyway. I sleep pretty
well.<BR><BR>all the best,<BR>Greg Newell<BR><BR>P.S. For the who celebrate
the tradition I wish you good holidays!</FONT></BLOCKQUOTE></DIV>
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