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<DIV>What to do, what to do...</DIV>
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<DIV><FONT face=Arial size=2>Unfortunately by postponing including the
customer, you are presently in an unenviable position. Caught in the
middle between them and the dealer and neither will be happy with
you.</FONT></DIV>
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<DIV><FONT face=Arial size=2>The sooner you tell the customer of the
problem and what you have attempted to do as the solution, the better it will
be. Choose your words carefully and be honest. Don't be
surprised if they are angry that you didn't mention it to them on your first
visit. If you don't tell them and they hear about it from another tech
or further down the line from you, you'll be in worse straits.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>And now for the dealer...and this is a rhetorical
question. Where was dealer prep? This piano should have, at the
very least, had a floor tuning! Who did that and why wasn't something
noticed/done at that point?</FONT></DIV>
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<DIV><FONT face=Arial size=2>Thus the dangers of "working" for a dealer.
Choose that association very carefully because it reflects on *your*
capabilities and *your* reputation. Yes, it is a great way to build a
clientel but only if you can honestly attest to a dealer's
reputation and desire for happy, satisfied customers.</FONT></DIV>
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<DIV><FONT face=Arial size=2>Debbie</FONT></DIV>
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