<!doctype html public "-//W3C//DTD W3 HTML//EN"> <html><head><style type="text/css"></style><title>ethics question</title></head><body> <div><font face="Arial" color="#000000">I don't see the point of treating the dealer with a kid-glove approach.</font></div> <div><font face="Arial" color="#000000">The piano left the show room in that condition.  Evidently they had no</font></div> <div><font face="Arial" color="#000000">regard for the customer from the beginning, why should they have any now.</font></div> <div><font face="Arial" color="#000000">The tuner there must have noticed it. If not, they need better personnel.</font></div> <div><font face="Arial" color="#000000">Either way, no real service delivered.</font></div> <div><br></div> <div>If they are not forthcoming with customer service, why have to coax or coerce</div> <div>them into maintaining their reputation.</div> <div><br></div> <div>One notice should be sufficient to a dedicated dealer. And the notice should</div> <div>come from the customer, not a third party.</div> <div><br></div> <div>Don't pussy-foot around, you're not their lackey, take the gloves off...</div> <div><br></div> <div>I've refused dealer work because of the condition in which the pianos were</div> <div>delivered, I told them not to call me anymore.  I get their pianos when they</div> <div>are out of warranty and ready for genuine technical improvements. The</div> <div>customers are surprised that the previous tuner (company man) was not</div> <div>more conscientious. My reputation gets a boost from their service apathy.</div> <div><br></div> <div>Are dealer's tuners instructed not to point out problems because if the</div> <div>customer doesn't perceive a problem...there is no problem?</div> <div><br></div> <div>Educate you customers. Generally, they do not have a clue as to how a piano</div> <div>should play or sound. They figure it's supposed to play like that. And what they</div> <div>assumed was a "new" feel, is actually poor geometry which didn't 'play-in'.</div> <x-sigsep><pre>-- </pre></x-sigsep> <div><br> Regards,<br> <br> Jon Page</div> </body> </html>