<HTML><BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; "><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">"Your loyalty should always be with the customer</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">and not ever the dealer..."</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Amen. Period. Full stop.</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><BR class="khtml-block-placeholder"></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">"...unless they have you under their thumb."</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Whoa, dude. That's a dark vision, Jonny Boy. And the rub; see below.</DIV><DIV><BR class="Apple-interchange-newline"><BLOCKQUOTE type="cite"><P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Helvetica" size="5" style="font: 16.0px Helvetica">After the 'company man' has let the piano slip past warranty with problems which should have</FONT></P> <P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Helvetica" size="5" style="font: 16.0px Helvetica">been addressed I come in and rectify things. <BR></FONT></P></BLOCKQUOTE>SADLY: Ain't it the truth? The unspoken dirty little secret of our business. I have generated many, many thousands in work because of this reality as the "independent." And we've ALL been guilty of being the "company man" at some point, have we not? I know I have, countless times. 'Fess, up boys & girls---</DIV><DIV><BR><BLOCKQUOTE type="cite"><P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Helvetica" size="5" style="font: 16.0px Helvetica">The customers are always amazed at the improvement</FONT></P> <P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Helvetica" size="5" style="font: 16.0px Helvetica">and wonder why the 'tuner' never pointed it out.<SPAN class="Apple-converted-space"> </SPAN></FONT></P></BLOCKQUOTE>Because they're naive and have ignorant assumptions in this realm, in the same way I'm naive and have ignorant assumptions in other realms. That's why it feels great to educate---you're giving people the truth, which is power.</DIV><DIV><BR><BLOCKQUOTE type="cite"><P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Helvetica" size="5" style="font: 16.0px Helvetica">Heck, the customers thought it was supposed to</FONT></P> <P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Helvetica" size="5" style="font: 16.0px Helvetica">play like that.<SPAN class="Apple-converted-space"> </SPAN></FONT></P></BLOCKQUOTE><DIV>Ignorance and naivete. And disrespect, until you got there, stud.</DIV><BR><BLOCKQUOTE type="cite"><P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Helvetica" size="5" style="font: 16.0px Helvetica">Educate your customer, it's the dealer's MO to pull the wool over their eyes.</FONT></P></BLOCKQUOTE>Sad, but mostly true.<BR><BLOCKQUOTE type="cite"> <P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Helvetica" size="5" style="font: 16.0px Helvetica">--<SPAN class="Apple-converted-space"> </SPAN></FONT></P> <P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Helvetica" size="5" style="font: 16.0px Helvetica">Regards,</FONT></P> <P style="margin: 0.0px 0.0px 0.0px 0.0px"><FONT face="Helvetica" size="5" style="font: 16.0px Helvetica">Jon Page</FONT></P> </BLOCKQUOTE><BR></DIV><DIV>Best, </DIV><DIV>David Andersen</DIV><BR></BODY></HTML>