<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=windows-1250"> <META content="MSHTML 6.00.5730.11" name=GENERATOR></HEAD> <BODY> <DIV dir=ltr align=left><SPAN class=963212204-30122006><FONT face=Arial color=#0000ff size=2>This is kind of "off topic", but in a way it isn't.   I have done a tiny bit of warranty work for Kawai, most since the closure of H&H music here, leaving a fair amount of stuff undone which the stores should have taken care of.  I have called the Kawai people on several occasions to mention "problems", and they have been uncannily quick to say, "A contract for the repairs will be in the mail tomorrow."  They have, in every instance, been very responsive to any need, seeming to put customers far ahead of their immediate profit line.   I know this doesn't relate exactly to the issue here discussed, but it is very refreshing to know that good customer care is important in some companies.   I just wanted to take the opportunity to express appreciation for a company that seems to be doing things the right way, the ethical way.</FONT></SPAN></DIV> <DIV dir=ltr align=left><SPAN class=963212204-30122006><FONT face=Arial color=#0000ff size=2>les bartlett</FONT></SPAN></DIV><BR> <DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left> <HR tabIndex=-1> <FONT face=Tahoma size=2><B>From:</B> pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] <B>On Behalf Of </B>Tom Sivak<BR><B>Sent:</B> Friday, December 29, 2006 9:19 PM<BR><B>To:</B> pianotech<BR><B>Subject:</B> loose ethics<BR></FONT><BR></DIV> <DIV></DIV> <DIV>List</DIV> <DIV> </DIV> <DIV>I'd like to thank you all for your thoughtful and thought-provoking comments.  There was one issue that was brought up that I wanted to address.</DIV> <DIV> </DIV> <DIV>This piano was never on the floor so no one had a chance to notice this problem until I encountered it in the home on the previous tuning.  The gigantic sale that spawned this purchase and thousands of others necessitated the shipping of pianos directly from the factory and into the home.  </DIV> <DIV> </DIV> <DIV>I got almost 40 tunings from that sale and I get to keep those clients for myself.  I am indebted for this Gift of Clients, but I agree with you all that my loyalty should now be to those clients.  </DIV> <DIV> </DIV> <DIV>I need to digest all your suggestions and comments for the weekend and take action next week.  I mean, next year!</DIV> <DIV> </DIV> <DIV>I hope you all have a prosperous and happy New Year!</DIV> <DIV> </DIV> <DIV>Tom Sivak</DIV> <DIV>Chicago</DIV> <DIV> </DIV> <DIV> </DIV> <DIV> </DIV> <DIV> </DIV> <DIV> </DIV> <DIV> </DIV><BR> <P><FONT size=2>--<BR>No virus found in this incoming message.<BR>Checked by AVG Free Edition.<BR>Version: 7.5.432 / Virus Database: 268.15.29/608 - Release Date: 12/29/2006 8:22 AM<BR></FONT></P></BODY></HTML> <BR> <P><FONT SIZE=2>--<BR> No virus found in this outgoing message.<BR> Checked by AVG Free Edition.<BR> Version: 7.5.432 / Virus Database: 268.15.29/608 - Release Date: 12/29/2006 8:22 AM<BR> </FONT> </P>