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<font size=3>Les, <br><br>
I TOTALLY agree. They've bailed me out more than once! <br><br>
Avery <br><br>
At 10:28 PM 12/29/2006, you wrote:<br>
</font><blockquote type=cite class=cite cite="">
<font face="Arial, Helvetica" size=2 color="#0000FF">This is kind of
"off topic", but in a way it isn't. I have done a
tiny bit of warranty work for Kawai, most since the closure of H&H
music here, leaving a fair amount of stuff undone which the stores should
have taken care of. I have called the Kawai people on several
occasions to mention "problems", and they have been uncannily
quick to say, "A contract for the repairs will be in the mail
tomorrow." They have, in every instance, been very responsive
to any need, seeming to put customers far ahead of their immediate profit
line. I know this doesn't relate exactly to the issue here
discussed, but it is very refreshing to know that good customer care is
important in some companies. I just wanted to take the
opportunity to express appreciation for a company that seems to be doing
things the right way, the ethical way.<br>
les bartlett<br>
</font><font size=3><br>
<hr>
</font><font face="Tahoma" size=2><b>From:</b> pianotech-bounces@ptg.org
[<a href="mailto:pianotech-bounces@ptg.org" eudora="autourl">
mailto:pianotech-bounces@ptg.org</a>] <b>On Behalf Of </b>Tom Sivak<br>
<b>Sent:</b> Friday, December 29, 2006 9:19 PM<br>
<b>To:</b> pianotech<br>
<b>Subject:</b> loose ethics<br>
</font><font size=3><br>
List<br>
<br>
I'd like to thank you all for your thoughtful and thought-provoking
comments. There was one issue that was brought up that I wanted to
address.<br>
<br>
This piano was never on the floor so no one had a chance to notice this
problem until I encountered it in the home on the previous tuning.
The gigantic sale that spawned this purchase and thousands of others
necessitated the shipping of pianos directly from the factory and into
the home. <br>
<br>
I got almost 40 tunings from that sale and I get to keep those clients
for myself. I am indebted for this Gift of Clients, but I agree
with you all that my loyalty should now be to those clients. <br>
<br>
I need to digest all your suggestions and comments for the weekend and
take action next week. I mean, next year!<br>
<br>
I hope you all have a prosperous and happy New Year!<br>
<br>
Tom Sivak<br>
Chicago<br>
<br>
<br>
<br>
<br>
<br>
<br><br>
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