<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1"> <TITLE>Message</TITLE> <META content="MSHTML 6.00.2800.1400" name=GENERATOR></HEAD> <BODY style="BACKGROUND-POSITION: 0px 0px; FONT-SIZE: 12pt; MARGIN: 5px 10px 10px; FONT-FAMILY: Arial" bgColor=#ffffff background="" scroll=yes ORGYPOS="0"> <DIV><SPAN class=437474411-30122006>Hi Tom,</SPAN></DIV> <DIV><SPAN class=437474411-30122006></SPAN> </DIV> <DIV><SPAN class=437474411-30122006>I agree with you that your responsable to let the different parties involved informed of the situation. But, on the other hand, the manufacturer has a right to have the piano inspected by the technician of their choice to confirm your findings. If they wouldn't do that, they could be taken for rides. Companies have to protect themselves from not so honest and/or knowledge able technicians. I should know since I'm one of these company techs (not full time but on a contract). </SPAN></DIV> <DIV><SPAN class=437474411-30122006></SPAN> </DIV> <DIV><SPAN class=437474411-30122006>Now, I don't remember from your original post how long ago was the first report made to the store tech. Was that report written? This is important. Was the phone message delivered to the proper person? You could find this out by calling the store owner and discussing what your findings are with him. Be sure to tell him that if you or the customer don't hear from them in a certain time you will feel obliged to inform the customer. Try to highlight to the store that you are just looking out for their best interest on the long run.</SPAN></DIV> <DIV><SPAN class=437474411-30122006></SPAN> </DIV> <DIV><SPAN class=437474411-30122006>These matters often take time,  but keep written reports and log your contacts with the store so the owner can't blame you for not acting. With records of conversation on hand, I will be easier for you to clear up misunderstandings if problems develop.</SPAN></DIV> <DIV><SPAN class=437474411-30122006></SPAN> </DIV> <DIV><SPAN class=437474411-30122006>Just my 2 canadian pennies,</SPAN></DIV> <DIV><SPAN class=437474411-30122006></SPAN> </DIV> <DIV><SPAN class=437474411-30122006>Marcel Carey, RPT</SPAN></DIV> <DIV><SPAN class=437474411-30122006>Sherbrooke, QC</SPAN></DIV> <BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV></DIV> <DIV class=OutlookMessageHeader lang=fr dir=ltr align=left><FONT face=Tahoma size=2>-----Message d'origine-----<BR><B>De :</B> pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] <B>De la part de</B> Robin Stevens<BR><B>Envoyé :</B> 30 décembre 2006 00:59<BR><B>À :</B> Pianotech List<BR><B>Objet :</B> Re: loose ethics<BR><BR></FONT></DIV> <TABLE id=INCREDIMAINTABLE cellSpacing=0 cellPadding=2 width="100%" border=0><TBODY> <TR> <TD id=INCREDITEXTREGION style="FONT-SIZE: 12pt; CURSOR: auto; FONT-FAMILY: Arial" width="100%"> <DIV> Tom you've got me reaching for my handkerchief to wipe the tears from my eyes thinking of this poor dealer. Who, after having a "gigantic sale" and selling "thousands" has to possibly give the customer his money back on the lemon he sold them.</DIV> <DIV>My advice would be to tell the customer exactly what it is...A DUD. Let him fight it out with the Dealer armed with your written opinion of the state of the pin block. </DIV> <DIV>I think that your personal integrity is worth far more than the 40 tunings you got from his "gigantic" sale. </DIV> <DIV> </DIV> <DIV>A brand new piano should never start out with a suspect pin block.!!</DIV> <DIV> </DIV> <DIV>Robin Stevens ARPT</DIV> <DIV>South Australia</DIV> <DIV>PS Happy new year to all on this list</DIV> <DIV> </DIV> <DIV> </DIV> <DIV>  </DIV> <DIV id=IncrediOriginalMessage><I>-------Original Message-------</I></DIV> <DIV> </DIV> <DIV id=receivestrings> <DIV dir=ltr style="FONT-SIZE: 11pt"><I><B>From:</B></I> <A href="mailto:tvaktvak@sbcglobal.net">Tom Sivak</A></DIV> <DIV dir=ltr style="FONT-SIZE: 11pt"><I><B>Date:</B></I> 12/30/06 13:53:11</DIV> <DIV dir=ltr style="FONT-SIZE: 11pt"><I><B>To:</B></I> <A href="mailto:pianotech@ptg.org">pianotech</A></DIV> <DIV dir=ltr style="FONT-SIZE: 11pt"><I><B>Subject:</B></I> loose ethics</DIV></DIV> <DIV> </DIV> <DIV>List</DIV> <DIV> </DIV> <DIV>I'd like to thank you all for your thoughtful and thought-provoking comments.  There was one issue that was brought up that I wanted to address.</DIV> <DIV> </DIV> <DIV>This piano was never on the floor so no one had a chance to notice this problem until I encountered it in the home on the previous tuning.  The gigantic sale that spawned this purchase and thousands of others necessitated the shipping of pianos directly from the factory and into the home.  </DIV> <DIV> </DIV> <DIV>I got almost 40 tunings from that sale and I get to keep those clients for myself.  I am indebted for this Gift of Clients, but I agree with you all that my loyalty should now be to those clients.  </DIV> <DIV> </DIV> <DIV>I need to digest all your suggestions and comments for the weekend and take action next week.  I mean, next year!</DIV> <DIV> </DIV> <DIV>I hope you all have a prosperous and happy New Year!</DIV> <DIV> </DIV> <DIV>Tom Sivak</DIV> <DIV>Chicago</DIV> <DIV> </DIV> <DIV> </DIV> <DIV> </DIV> <DIV> </DIV> <DIV> </DIV> <DIV> </DIV> <DIV> </DIV></TD></TR> <TR> <TD id=INCREDIFOOTER width="100%"> <TABLE cellSpacing=0 cellPadding=0 width="100%"> <TBODY> <TR> <TD width="100%"></TD> <TD id=INCREDISOUND vAlign=bottom align=middle></TD> <TD id=INCREDIANIM vAlign=bottom align=middle></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></BLOCKQUOTE></BODY></HTML>