<HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content="IncrediMail 1.0" name=GENERATOR>  </HEAD> <BODY style="BACKGROUND-POSITION: 0px 0px; FONT-SIZE: 12pt; MARGIN: 5px 10px 10px; FONT-FAMILY: Arial" bgColor=#ffffff background="" scroll=yes ORGYPOS="0"> <TABLE id=INCREDIMAINTABLE cellSpacing=0 cellPadding=2 width="100%" border=0> <TBODY> <TR> <TD id=INCREDITEXTREGION style="FONT-SIZE: 12pt; CURSOR: auto; FONT-FAMILY: Arial" width="100%"> <DIV> Tom you've got me reaching for my handkerchief to wipe the tears from my eyes thinking of this poor dealer. Who, after having a "gigantic sale" and selling "thousands" has to possibly give the customer his money back on the lemon he sold them.</DIV> <DIV>My advice would be to tell the customer exactly what it is...A DUD. Let him fight it out with the Dealer armed with your written opinion of the state of the pin block. </DIV> <DIV>I think that your personal integrity is worth far more than the 40 tunings you got from his "gigantic" sale. </DIV> <DIV> </DIV> <DIV>A brand new piano should never start out with a suspect pin block.!!</DIV> <DIV> </DIV> <DIV>Robin Stevens ARPT</DIV> <DIV>South Australia</DIV> <DIV>PS Happy new year to all on this list</DIV> <DIV> </DIV> <DIV> </DIV> <DIV>  </DIV> <DIV id=IncrediOriginalMessage><I>-------Original Message-------</I></DIV> <DIV> </DIV> <DIV id=receivestrings> <DIV dir=ltr style="FONT-SIZE: 11pt"><I><B>From:</B></I> <A href="mailto:tvaktvak@sbcglobal.net">Tom Sivak</A></DIV> <DIV dir=ltr style="FONT-SIZE: 11pt"><I><B>Date:</B></I> 12/30/06 13:53:11</DIV> <DIV dir=ltr style="FONT-SIZE: 11pt"><I><B>To:</B></I> <A href="mailto:pianotech@ptg.org">pianotech</A></DIV> <DIV dir=ltr style="FONT-SIZE: 11pt"><I><B>Subject:</B></I> loose ethics</DIV></DIV> <DIV> </DIV> <DIV>List</DIV> <DIV> </DIV> <DIV>I'd like to thank you all for your thoughtful and thought-provoking comments.  There was one issue that was brought up that I wanted to address.</DIV> <DIV> </DIV> <DIV>This piano was never on the floor so no one had a chance to notice this problem until I encountered it in the home on the previous tuning.  The gigantic sale that spawned this purchase and thousands of others necessitated the shipping of pianos directly from the factory and into the home.  </DIV> <DIV> </DIV> <DIV>I got almost 40 tunings from that sale and I get to keep those clients for myself.  I am indebted for this Gift of Clients, but I agree with you all that my loyalty should now be to those clients.  </DIV> <DIV> </DIV> <DIV>I need to digest all your suggestions and comments for the weekend and take action next week.  I mean, next year!</DIV> <DIV> </DIV> <DIV>I hope you all have a prosperous and happy New Year!</DIV> <DIV> </DIV> <DIV>Tom Sivak</DIV> <DIV>Chicago</DIV> <DIV> </DIV> <DIV> </DIV> <DIV> </DIV> <DIV> </DIV> <DIV> </DIV> <DIV> </DIV> <DIV> </DIV></TD></TR> <TR> <TD id=INCREDIFOOTER width="100%"> <TABLE cellSpacing=0 cellPadding=0 width="100%"> <TBODY> <TR> <TD width="100%"></TD> <TD id=INCREDISOUND vAlign=bottom align=middle></TD> <TD id=INCREDIANIM vAlign=bottom align=middle></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE></BODY></HTML>