<html> <body> Well, Terry. I guess no one has ever accused you of being stupid! :-D Avery Todd At 12:42 PM 2/1/2007, you wrote: <blockquote type=cite class=cite cite=""> FWIW:  I have done perhaps eight or ten YC action bracket replacement jobs. I have always dealt directly with the piano owner for payment. I do work. They pay me. I give them warranty forms. They pursue reimbursement (and I wish them luck!).   IMHO, if you do it the other way, you're asking to get burned.   Besides, most of these instruments will need a full action regulation anyway - replacement of the brackets is a minor part of the project.   Hope this is of use.   Terry Farrell <dl> <dd>----- Original Message ----- <dd>Still, I also need authorization/ assurance of payment for a bracket job.  I have a set of brackets which I was keeping,  but now I'm waiting for a response to a phone call to tech support before I start the job.  I don't like working for free, and I want to be sure I'll get paid for warranty work. <dd>  <dd>Paul McCloud <dd>San Diego </dl></blockquote></body> </html>