<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=US-ASCII"> <META content="MSHTML 6.00.5730.11" name=GENERATOR></HEAD> <BODY id=role_body style="FONT-SIZE: 10pt; COLOR: #000000; FONT-FAMILY: Arial" bottomMargin=7 leftMargin=7 topMargin=7 rightMargin=7><FONT id=role_document face=Arial color=#000000 size=2> <DIV>Many times I get a call from a new tuning customer with a "questionable" piano. If the piano is old, especially if it's a Whitney, Sojin, Lyric (offshoot of Wurlitzer), or any piano I suspect may be untuneable, I do the following: if the customer lives in an area that I frequent, and most do, I tell them that I'll stop by when I'm in the area, at no charge, to look the piano over in order to see if it's workable. In this way I don't end up setting aside a couple of hours for a job that will never materialize. I guest most technicians have the policy of just making the appointment and charging for a service call if the piano's a bomb. I don't like doing this, because the customer feels badly enough being told that there's no hope for his/her piano. To charge him/her a service call on top of this bad news just adds insult to injury.This is how I feel. Your comments?</DIV> <DIV> </DIV> <DIV>Jesse Gitnik  NYC</DIV> <DIV>Tech. since 1980</DIV></FONT></BODY></HTML>