<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=US-ASCII"> <META content="MSHTML 6.00.2900.3020" name=GENERATOR></HEAD> <BODY id=role_body style="FONT-SIZE: 10pt; COLOR: #000000; FONT-FAMILY: Arial" bottomMargin=7 leftMargin=7 topMargin=7 rightMargin=7><FONT id=role_document face=Arial color=#000000 size=2> <DIV> <DIV>In a message dated 2/5/2007 3:23:09 P.M. Eastern Standard Time, service@pianosd.com writes:</DIV> <BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: blue 2px solid"><FONT style="BACKGROUND-COLOR: transparent" face=Arial color=#000080 size=2><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">I phoned Y.C.A. last week, and received a reply phone call from someone there.</SPAN></FONT></FONT></BLOCKQUOTE></DIV> <DIV></DIV> <DIV>    I have a customer in a neighboring town with a Young Chang grand that had what I perceived to be the expanding bracket problem. Since it was the first time I had seen it I wasn't sure, but I explained the concept to him and when I finally got the action out of the piano (no simple task), discovered that a couple of the brackets had cracks along the screw holes. I showed them to him but told him I had heard there were difficulties getting the parts. He had me show him what information he needed to order the parts, model number, serial, part name and said he would have the parts in a few days. I had a private "yeah, right" moment and told him to call me when he got them.</DIV> <DIV>    He called me in less than a week and said he had the parts. I am going to put it together next week. He told me that he is Korean so he made whatever calls to Korea he needed to and got the parts overnighted (which turned out to be 3 days). If you like, I will ask him how he did it and find out whether it is a fluke, a cool strategy, or if he knows somebody on the inside (or maybe the dark side). Actually, I had better wait and find out whether he got the right parts... could be important.</DIV> <DIV> </DIV> <DIV>John Stroup</DIV></FONT></BODY></HTML>