<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=US-ASCII"> <META content="MSHTML 6.00.5730.11" name=GENERATOR></HEAD> <BODY id=role_body style="FONT-SIZE: 10pt; COLOR: #000000; FONT-FAMILY: Arial" bottomMargin=7 leftMargin=7 topMargin=7 rightMargin=7><FONT id=role_document face=Arial color=#000000 size=2> <DIV>The head of operations should have told the customer that the job couldn't be done unless the plate is replaced with a new one. Period. Take it or leave it.</DIV> <DIV> </DIV> <DIV>Jesse Gitnik</DIV> <DIV>NYC</DIV> <DIV>Since 1980</DIV></FONT></BODY></HTML>