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<DIV dir=ltr align=left><SPAN class=718511104-13022007><FONT face=Arial
color=#0000ff size=2>So, what if technicians had YC address,and name of someone
"who can make decisions" and a few hundred techs wrote individual letters saying
YC is being quite out of order? I'd bite........ I'd
write......</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=718511104-13022007><FONT face=Arial
color=#0000ff size=2>les bartlett</FONT></SPAN></DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> pianotech-bounces@ptg.org
[mailto:pianotech-bounces@ptg.org] <B>On Behalf Of </B>Dean May<BR><B>Sent:</B>
Monday, February 12, 2007 9:46 PM<BR><B>To:</B> 'Pianotech
List'<BR><B>Subject:</B> RE: Young Chang Latest on Brackets<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">I sold Young Chang
pianos during that time period. The warranty was 10 years parts and labor,
lifetime on the case and action parts. The action brackets should be
free.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<DIV>
<P class=MsoAutoSig><B><FONT face="Bradley Hand ITC" color=navy size=6><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 22pt; COLOR: navy; FONT-FAMILY: 'Bradley Hand ITC'">Dean</SPAN></FONT></B><FONT
color=navy><SPAN style="COLOR: navy"><o:p></o:p></SPAN></FONT></P>
<P class=MsoAutoSig style="MARGIN: 0in 0in 0pt"><U1:PERSONNAME u2:st="on"><FONT
face="Times New Roman" color=navy size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: navy">Dean
May</U1:PERSONNAME>
cell 812.239.3359 <o:p></o:p></SPAN></FONT></P>
<P class=MsoAutoSig style="MARGIN: 0in 0in 0pt"><FONT face="Times New Roman"
color=navy size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: navy">PianoRebuilders.com
812.235.5272 <o:p></o:p></SPAN></FONT></P>
<P class=MsoAutoSig style="MARGIN: 0in 0in 0pt"><U1:PLACE u2:st="on"><U1:CITY
u2:st="on"><st1:place w:st="on"><st1:City w:st="on"><FONT face="Times New Roman"
color=navy size=3><SPAN style="FONT-SIZE: 12pt; COLOR: navy">Terre
Haute</SPAN></FONT></st1:City><FONT color=navy><SPAN
style="COLOR: navy"></U1:CITY> <U1:STATE u2:st="on"><st1:State
w:st="on">IN</U1:STATE></st1:State> <U1:POSTALCODE
u2:st="on"><st1:PostalCode
w:st="on">47802</U1:POSTALCODE></st1:PostalCode></SPAN></FONT></st1:place></U1:PLACE><o:p></o:p></P></DIV>
<DIV>
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<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">
pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] <B><SPAN
style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>BRETT GLASS<BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> Monday, February 12, 2007 7:21
PM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B>
pianotech@ptg.org<BR><B><SPAN style="FONT-WEIGHT: bold">Subject:</SPAN></B>
Young Chang Latest on Brackets</SPAN></FONT><o:p></o:p></P></DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
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<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt">Aloha, Well I thought I'd call Young Chang and
give it a try again. You know it's bad when the gal answering the phone
knows you by name. Well guess what they have a new parts manager. I think
his name is Sam. He is kind of hard to understand. All he could do was
laugh when I told him the brackets have been on order from last September.
Other than I should forget about that and start over. OK fine, but when he
told me his new policy was to charge for the brackets if the build date
was past the original warranty period I wasn't laughing with him anymore!
First I asked him to send me a copy of the warranty statement showing the
change in policy from Young Chang. He said oh no this is my policy. At
that point my frustration really started to express it's self over the
phone. I mean it's bad enough that they screwed over the piano owner and
left them with a piano they could not play for almost a year. But to then
change the policy of at least covering the brackets. I don't care about
the labor part of it I always charge the customer for that anyway. I
guess they don't see it that way. But the two customers I have were both
told that the brackets were covered. Now after me spend hours of my
time chasing these parts down and the customers thinking that I'm just not
getting the job done I've got to go back and tell them that the parts are
not covered. Not! This ended with the new parts Manager telling me
they would send the brackets this time at no charge. I'm not holding my
breath. Maybe my nose.<o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"> <o:p></o:p></SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt">Brett<o:p></o:p></SPAN></FONT></P></DIV></TD></TR>
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<P class=MsoNormal><FONT face="Times New Roman" size=1><SPAN
style="FONT-SIZE: 1pt"><o:p> </o:p></SPAN></FONT></P></TD></TR></TBODY></TABLE>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><BR>-- <o:p></o:p></SPAN></FONT></P>
<P><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt"><A
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<P><FONT size=2>--<BR>No virus found in this incoming message.<BR>Checked by AVG
Free Edition.<BR>Version: 7.5.441 / Virus Database: 268.17.36/681 - Release
Date: 02/11/2007 6:50 PM<BR></FONT></P></BODY></HTML>
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