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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I sold Young Chang pianos during that time
period. The warranty was 10 years parts and labor, lifetime on the case and
action parts. The action brackets should be free.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoAutoSig><b><font size=6 color=navy face="Bradley Hand ITC"><span
style='font-size:22.0pt;font-family:"Bradley Hand ITC";color:navy;font-weight:
bold'>Dean</span></font></b><font color=navy><span style='color:navy'><o:p></o:p></span></font></p>
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size=3 color=navy face="Times New Roman"><span style='font-size:12.0pt;
color:navy'>Dean May</u1:PersonName>
cell 812.239.3359 <o:p></o:p></span></font></p>
<p class=MsoAutoSig style='margin:0in;margin-bottom:.0001pt'><font size=3
color=navy face="Times New Roman"><span style='font-size:12.0pt;color:navy'>PianoRebuilders.com
812.235.5272 <o:p></o:p></span></font></p>
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w:st="on"><st1:City w:st="on"><font size=3 color=navy face="Times New Roman"><span
style='font-size:12.0pt;color:navy'>Terre Haute</span></font></st1:City><font
color=navy><span style='color:navy'></u1:City> <u1:State u2:st="on"><st1:State
w:st="on">IN</u1:State></st1:State> <u1:PostalCode u2:st="on"><st1:PostalCode
w:st="on">47802</u1:PostalCode></st1:PostalCode></span></font></st1:place></u1:place><o:p></o:p></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] <b><span
style='font-weight:bold'>On Behalf Of </span></b>BRETT GLASS<br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, February 12, 2007
7:21 PM<br>
<b><span style='font-weight:bold'>To:</span></b> pianotech@ptg.org<br>
<b><span style='font-weight:bold'>Subject:</span></b> Young Chang Latest on
Brackets</span></font><o:p></o:p></p>
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12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>Aloha, Well I thought I'd call Young Chang and give
it a try again. You know it's bad when the gal answering the phone knows you
by name. Well guess what they have a new parts manager. I think his name is
Sam. He is kind of hard to understand. All he could do was laugh when I told
him the brackets have been on order from last September. Other than I should
forget about that and start over. OK fine, but when he told me his new policy
was to charge for the brackets if the build date was past the original warranty
period I wasn't laughing with him anymore! First I asked him to send me a
copy of the warranty statement showing the change in policy from Young Chang.
He said oh no this is my policy. At that point my frustration really started
to express it's self over the phone. I mean it's bad enough that they screwed
over the piano owner and left them with a piano they could not play for
almost a year. But to then change the policy of at least covering the
brackets. I don't care about the labor part of it I always charge the
customer for that anyway. I guess they don't see it that way. But the two
customers I have were both told that the brackets were covered. Now after
me spend hours of my time chasing these parts down and the customers
thinking that I'm just not getting the job done I've got to go back and tell
them that the parts are not covered. Not! This ended with the new
parts Manager telling me they would send the brackets this time at no
charge. I'm not holding my breath. Maybe my nose.<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>Brett<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
-- <o:p></o:p></span></font></p>
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