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<DIV><FONT face=Arial size=2>Yeah, well, action brackets are free. Big deal.
What is the cost? $50 for brackets (likely way less) and the installation
time.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Folks, the brackets and installation are a fraction
of what any 15-year-old YC product needs - especially after five techs have
screwed the let-off dowels up into the hammer rail - and who knows what they
have done to front rail punchings, etc.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>These pianos most often need a full action
regulation.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>My policy is to get the job, tell the piano owner
that it is their responsibility to collect from YC, and give them a price that
covers all that you need to do to make the piano work right.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>It's really not that big a deal. Yes, YC is all
over the place - are they in business, do they cover warranty, etc. - but that
is not your problem. Just fix the piano with good profit and big smiles from
owner and let them apply for reimbursement from YC.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Just my 2 cents worth.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Terry Farrell</FONT></DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=pmc033@earthlink.net href="mailto:pmc033@earthlink.net">Paul
McCloud</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org
href="mailto:pianotech@ptg.org">Pianotech List</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Monday, February 12, 2007 7:41
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> RE: Young Chang Latest on
Brackets</DIV>
<DIV><BR></DIV>
<DIV>
<DIV><FONT face="MS Sans Serif" size=2>Brett:</FONT></DIV>
<DIV> <FONT face="MS Sans Serif" size=2>Did you discuss
any compensation for the job? I would like to know because I have an
action in the shop now, and I have the brackets already. </FONT></DIV>
<DIV><FONT face="MS Sans Serif" size=2> I don't think
it's fair to charge the customer if the piano is still under warranty.
As far as I'm concerned, if the company is still around, and they have a
warranty that's still in effect, they MUST honor that warranty- NO CHARGE to
the customer. Period. </FONT></DIV>
<DIV> <FONT face="MS Sans Serif" size=2>Paul
McCloud </FONT></DIV>
<DIV> <FONT face="MS Sans Serif" size=2>San
Diego</FONT></DIV>
<DIV> </DIV>
<DIV></DIV></DIV>
<DIV> </DIV>
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<DIV style="FONT: 10pt Arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=bgpianoman@email.com href="mailto:bgpianoman@email.com">BRETT
GLASS</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To: </B><A title=pianotech@ptg.org
href="mailto:pianotech@ptg.org">pianotech@ptg.org</A></DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> 02/13/2007 8:20:59 AM </DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Young Chang Latest on
Brackets</DIV>
<DIV><BR></DIV><FONT size=2>
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<DIV>Aloha, Well I thought I'd call Young Chang and give it a try
again. You know it's bad when the gal answering the phone knows you by
name. Well guess what they have a new parts manager. I think his name
is Sam. He is kind of hard to understand. All he could do was laugh
when I told him the brackets have been on order from last September.
Other than I should forget about that and start over. OK fine, but
when he told me his new policy was to charge for the brackets if the
build date was past the original warranty period I wasn't laughing
with him anymore! First I asked him to send me a copy of the warranty
statement showing the change in policy from Young Chang. He said oh no
this is my policy. At that point my frustration really started to
express it's self over the phone. I mean it's bad enough that they
screwed over the piano owner and left them with a piano they could not
play for almost a year. But to then change the policy of at least
covering the brackets. I don't ! care about the labor part of it
I always charge the customer for that anyway. I guess they don't
see it that way. But the two customers I have were both told that the
brackets were covered. Now after me spend hours of my time
chasing these parts down and the customers thinking that I'm just not
getting the job done I've got to go back and tell them that the parts
are not covered. Not! This ended with the new parts Manager
telling me they would send the brackets this time at no charge. I'm
not holding my breath. Maybe my nose.</DIV>
<DIV> </DIV>
<DIV>Brett</DIV></TD></TR>
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