<html xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:st1="urn:schemas-microsoft-com:office:smarttags" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii">
<meta name=ProgId content=Word.Document>
<meta name=Generator content="Microsoft Word 10">
<meta name=Originator content="Microsoft Word 10">
<link rel=File-List href="cid:filelist.xml@01C7504E.B8D24E50">
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="City"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="place"/>
<!--[if gte mso 9]><xml>
<o:OfficeDocumentSettings>
<o:DoNotRelyOnCSS/>
</o:OfficeDocumentSettings>
</xml><![endif]--><!--[if gte mso 9]><xml>
<w:WordDocument>
<w:SpellingState>Clean</w:SpellingState>
<w:GrammarState>Clean</w:GrammarState>
<w:DocumentKind>DocumentEmail</w:DocumentKind>
<w:EnvelopeVis/>
<w:Compatibility>
<w:BreakWrappedTables/>
<w:SnapToGridInCell/>
<w:WrapTextWithPunct/>
<w:UseAsianBreakRules/>
</w:Compatibility>
<w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel>
</w:WordDocument>
</xml><![endif]--><!--[if !mso]>
<style>
st1\:*{behavior:url(#default#ieooui) }
</style>
<![endif]-->
<style>
<!--
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
        {mso-style-parent:"";
        margin:0in;
        margin-bottom:.0001pt;
        mso-pagination:widow-orphan;
        font-size:12.0pt;
        font-family:"Times New Roman";
        mso-fareast-font-family:"Times New Roman";}
a:link, span.MsoHyperlink
        {color:blue;
        text-decoration:underline;
        text-underline:single;}
a:visited, span.MsoHyperlinkFollowed
        {color:purple;
        text-decoration:underline;
        text-underline:single;}
span.EmailStyle17
        {mso-style-type:personal-compose;
        mso-style-noshow:yes;
        mso-ansi-font-size:10.0pt;
        mso-bidi-font-size:10.0pt;
        font-family:Arial;
        mso-ascii-font-family:Arial;
        mso-hansi-font-family:Arial;
        mso-bidi-font-family:Arial;
        color:windowtext;}
span.SpellE
        {mso-style-name:"";
        mso-spl-e:yes;}
span.GramE
        {mso-style-name:"";
        mso-gram-e:yes;}
@page Section1
        {size:8.5in 11.0in;
        margin:1.0in 1.25in 1.0in 1.25in;
        mso-header-margin:.5in;
        mso-footer-margin:.5in;
        mso-paper-source:0;}
div.Section1
        {page:Section1;}
-->
</style>
<!--[if gte mso 10]>
<style>
/* Style Definitions */
table.MsoNormalTable
        {mso-style-name:"Table Normal";
        mso-tstyle-rowband-size:0;
        mso-tstyle-colband-size:0;
        mso-style-noshow:yes;
        mso-style-parent:"";
        mso-padding-alt:0in 5.4pt 0in 5.4pt;
        mso-para-margin:0in;
        mso-para-margin-bottom:.0001pt;
        mso-pagination:widow-orphan;
        font-size:10.0pt;
        font-family:"Times New Roman";}
</style>
<![endif]-->
</head>
<body lang=EN-US link=blue vlink=purple style='tab-interval:.5in'>
<div class=Section1>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Dear Friends:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><span style='mso-tab-count:1'> </span>I
got a return call from Sam at Young Chang <span class=GramE>regarding<span
style='mso-spacerun:yes'> </span>the</span> brackets and compensation for
replacement. <span style='mso-spacerun:yes'> </span>He asked me to confirm
the purchase date and the warrantee coverage. <span
style='mso-spacerun:yes'> </span>My customer emailed me a scan of the
original receipt and warranty, which I faxed to Sam.<span
style='mso-spacerun:yes'> </span>He confirmed that it was still under
warranty, since the receipt states 1996 as the purchase date, and the warranty
covers the piano for 12 years.<span style='mso-spacerun:yes'> </span>I
asked if the company was going to compensate me for installing the brackets,
and he said yes. <span style='mso-spacerun:yes'> </span>When I asked how
much they would pay, he said $150.00.<span style='mso-spacerun:yes'>
</span>He said he would supply the brackets.<span
style='mso-spacerun:yes'> </span><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><span style='mso-tab-count:1'> </span>I
would like to include a paragraph from the warranty:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><span style='mso-spacerun:yes'> </span><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><span style='mso-tab-count:1'> </span></span></font><font
face=Arial><span style='font-family:Arial'>“2<span class=GramE>.<span
style='mso-spacerun:yes'> </span>Lifetime</span> Limited Warranty on
action and case parts.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><span style='mso-tab-count:1'> </span></span></font><font
face=Arial><span style='font-family:Arial'>“All action and case parts are
warranted for your <i style='mso-bidi-font-style:normal'><span
style='font-style:italic;mso-bidi-font-style:normal'>lifetime </span></i>(lifetime
of the original purchaser only) from the date of original purchase from an
authorized YOUNG CHANG dealer.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'><span style='mso-tab-count:1'> </span>“If
during the respective warranty periods from the date of the original purchase,
your new YOUNG CHANG piano is found to have a defect in material or
workmanship, YOUNG CHANG AMERICA, INC. and/or its authorized agent will repair
such defect without charge within a reasonable time after notice of defect. If
YOUNG CHANG AMERICA, INC. determines that the defect cannot be <span
class=GramE>repaired,</span> or if during the applicable warranty period YOUNG
CHANG AMERICA, INC. <span style='mso-spacerun:yes'> </span><span
class=GramE>is</span> unable to repair a defect after a reasonable number of
attempts, at your option, YOUNG CHANG<span style='mso-spacerun:yes'>
</span>will replace the defective piano with an identical piano or with one which
is reasonably equivalent.”<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><span style='mso-tab-count:1'> </span><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><span style='mso-tab-count:1'> </span>The
meaning of the above two paragraphs is very clear.<span
style='mso-spacerun:yes'> </span>Every owner of a Young Chang grand piano
manufactured during the years in question should have the brackets replaced
with new ones, labor included, NO MATTER HOW LONG THEY OWNED THE PIANO.<span
style='mso-spacerun:yes'> </span>The warranty clearly states: “for
your lifetime”.<span style='mso-spacerun:yes'> </span><span
style='mso-tab-count:1'> </span><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><span style='mso-tab-count:1'> </span>I
would be interested in any comments.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><span style='mso-tab-count:1'> </span><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><span style='mso-tab-count:1'> </span>Paul
McCloud, RPT<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><span style='mso-tab-count:1'> </span></span></font><st1:City><st1:place><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>San Diego</span></font></st1:place></st1:City><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><o:p></o:p></span></font></p>
</div>
</body>
</html>