<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML xmlns="http://www.w3.org/TR/REC-html40" xmlns:o = "urn:schemas-microsoft-com:office:office" xmlns:w = "urn:schemas-microsoft-com:office:word" xmlns:st1 = "urn:schemas-microsoft-com:office:smarttags"><HEAD> <META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=windows-1250"> <META content=Word.Document name=ProgId> <META content="MSHTML 6.00.5730.11" name=GENERATOR> <META content="Microsoft Word 10" name=Originator><LINK href="cid:filelist.xml@01C7504E.B8D24E50" rel=File-List><o:SmartTagType name="City" namespaceuri="urn:schemas-microsoft-com:office:smarttags"></o:SmartTagType><o:SmartTagType name="place" namespaceuri="urn:schemas-microsoft-com:office:smarttags"></o:SmartTagType> <STYLE>  </STYLE> </HEAD> <BODY lang=EN-US style="tab-interval: .5in" vLink=purple link=blue> <DIV dir=ltr align=left>I never got my $150 for doing a bracket job here in Houston...........</DIV> <DIV dir=ltr align=left>les bartlett</DIV> <DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left> <HR tabIndex=-1> From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On Behalf Of Paul McCloud Sent: Wednesday, February 14, 2007 5:42 PM To: Pianotech List Subject: Young Chang Bracket Update </DIV> <DIV></DIV> <DIV class=Section1> Dear Friends:<o:p></o:p>             I got a return call from Sam at Young Chang regarding  the brackets and compensation for replacement.  He asked me to confirm the purchase date and the warrantee coverage.  My customer emailed me a scan of the original receipt and warranty, which I faxed to Sam.  He confirmed that it was still under warranty, since the receipt states 1996 as the purchase date, and the warranty covers the piano for 12 years.  I asked if the company was going to compensate me for installing the brackets, and he said yes.  When I asked how much they would pay, he said $150.00.  He said he would supply the brackets.  <o:p></o:p> <o:p> </o:p>             I would like to include a paragraph from the warranty:<o:p></o:p>  <o:p></o:p>             “2.  Lifetime Limited Warranty on action and case parts.<o:p></o:p>             “All action and case parts are warranted for your lifetime (lifetime of the original purchaser only) from the date of original purchase from an authorized YOUNG CHANG dealer.<o:p></o:p>             “If during the respective warranty periods from the date of the original purchase, your new YOUNG CHANG piano is found to have a defect in material or workmanship, YOUNG CHANG AMERICA, INC. and/or its authorized agent will repair such defect without charge within a reasonable time after notice of defect. If YOUNG CHANG AMERICA, INC. determines that the defect cannot be repaired, or if during the applicable warranty period YOUNG CHANG AMERICA, INC.  is unable to repair a defect after a reasonable number of attempts, at your option, YOUNG CHANG  will replace the defective piano with an identical piano or with one which is reasonably equivalent.”<o:p></o:p>             <o:p></o:p>             The meaning of the above two paragraphs is very clear.  Every owner of a Young Chang grand piano manufactured during the years in question should have the brackets replaced with new ones, labor included, NO MATTER HOW LONG THEY OWNED THE PIANO.   The warranty clearly states: “for your lifetime”.         <o:p></o:p>             I would be interested in any comments.<o:p></o:p>             <o:p></o:p>             Paul McCloud, RPT<o:p></o:p>             <st1:City><st1:place>San Diego</st1:place></st1:City><o:p></o:p></DIV> -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.441 / Virus Database: 268.17.39/686 - Release Date: 02/14/2007 7:54 AM </BODY></HTML> -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.441 / Virus Database: 268.17.39/686 - Release Date: 02/14/2007 7:54 AM