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<DIV><FONT face=Arial size=2>I'm reading these posts on YC bracket replacement
and shaking my head.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I have replaced YC brackets on pianos more than 15
years old. My understanding is that the warranty covered the
replacement.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>My question is why are technicians doing anything
with YC? Why are you looking to YC for payment? "For your lifetime" is for the
"lifetime of the original purchaser" - not the technician. The owner has a
warranty on the piano. The owner should try to collect a reimbursement fee from
YC if they have had their brackets replaced.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I've done about eight of these YC action
replacement jobs and every one I have been paid in full for - and I charge $300
for the bracket replacement - which the piano owner pays me, and then presumably
seeks reimbursement from YC - I give the piano owner the YC forms.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Plus, every one of these jobs I've done have
included a full regulation, hammer filing, etc. - they usually come in just over
$1K of work.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Collect your fee from the piano owner, give the
piano owner the YC claim forms, and let the piano owner pursue reimbursement
from YC.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Why would a tech do anything else?</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>The tech didn't break the brackets. The brackets
are not the tech's problem. The brackets are a tech's opportunity. I don't
understand why a piano tech would turn an opportunity into a problem for
themselves.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Terry Farrell</FONT></DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"> </DIV>
<DIV dir=ltr align=left><SPAN class=771455303-15022007><FONT face=Arial
color=#0000ff size=2>I never got my $150 for doing a bracket job here in
Houston...........</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=771455303-15022007><FONT face=Arial
color=#0000ff size=2>les bartlett</FONT></SPAN></DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
</DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><SPAN
style="mso-tab-count: 1">
</SPAN>I got a return call from Sam at Young Chang <SPAN
class=GramE>regarding<SPAN style="mso-spacerun: yes"> </SPAN>the</SPAN>
brackets and compensation for replacement. <SPAN
style="mso-spacerun: yes"> </SPAN>He asked me to confirm the purchase
date and the warrantee coverage. <SPAN
style="mso-spacerun: yes"> </SPAN>My customer emailed me a scan of the
original receipt and warranty, which I faxed to Sam.<SPAN
style="mso-spacerun: yes"> </SPAN>He confirmed that it was still under
warranty, since the receipt states 1996 as the purchase date, and the warranty
covers the piano for 12 years.<SPAN style="mso-spacerun: yes"> </SPAN>I
asked if the company was going to compensate me for installing the brackets,
and he said yes. <SPAN style="mso-spacerun: yes"> </SPAN>When I asked how
much they would pay, he said $150.00.<SPAN style="mso-spacerun: yes">
</SPAN>He said he would supply the brackets.<SPAN
style="mso-spacerun: yes"> </SPAN><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><SPAN
style="mso-tab-count: 1">
</SPAN>I would like to include a paragraph from the
warranty:<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><SPAN
style="mso-spacerun: yes"> </SPAN><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><SPAN
style="mso-tab-count: 1">
</SPAN></SPAN></FONT><FONT face=Arial><SPAN style="FONT-FAMILY: Arial">“2<SPAN
class=GramE>.<SPAN style="mso-spacerun: yes"> </SPAN>Lifetime</SPAN>
Limited Warranty on action and case parts.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><SPAN
style="mso-tab-count: 1">
</SPAN></SPAN></FONT><FONT face=Arial><SPAN style="FONT-FAMILY: Arial">“All
action and case parts are warranted for your <I
style="mso-bidi-font-style: normal"><SPAN
style="FONT-STYLE: italic; mso-bidi-font-style: normal">lifetime
</SPAN></I>(lifetime of the original purchaser only) from the date of original
purchase from an authorized YOUNG CHANG dealer.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=3><SPAN
style="FONT-SIZE: 12pt; FONT-FAMILY: Arial"><SPAN
style="mso-tab-count: 1">
</SPAN>“If during the respective warranty periods from the date of the
original purchase, your new YOUNG CHANG piano is found to have a defect in
material or workmanship, YOUNG CHANG AMERICA, INC. and/or its authorized agent
will repair such defect without charge within a reasonable time after notice
of defect. If YOUNG CHANG AMERICA, INC. determines that the defect cannot be
<SPAN class=GramE>repaired,</SPAN> or if during the applicable warranty period
YOUNG CHANG AMERICA, INC. <SPAN style="mso-spacerun: yes"> </SPAN><SPAN
class=GramE>is</SPAN> unable to repair a defect after a reasonable number of
attempts, at your option, YOUNG CHANG<SPAN style="mso-spacerun: yes">
</SPAN>will replace the defective piano with an identical piano or with one
which is reasonably equivalent.”<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><SPAN
style="mso-tab-count: 1">
</SPAN><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><SPAN
style="mso-tab-count: 1">
</SPAN>The meaning of the above two paragraphs is very clear.<SPAN
style="mso-spacerun: yes"> </SPAN>Every owner of a Young Chang grand
piano manufactured during the years in question should have the brackets
replaced with new ones, labor included, NO MATTER HOW LONG THEY OWNED THE
PIANO.<SPAN style="mso-spacerun: yes"> </SPAN>The warranty clearly
states: “for your lifetime”.<SPAN style="mso-spacerun: yes">
</SPAN><SPAN style="mso-tab-count: 1">
</SPAN><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><SPAN
style="mso-tab-count: 1">
</SPAN>I would be interested in any comments.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><SPAN
style="mso-tab-count: 1">
</SPAN><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><SPAN
style="mso-tab-count: 1">
</SPAN>Paul McCloud, RPT<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><SPAN
style="mso-tab-count: 1">
</SPAN></SPAN></FONT><st1:City><st1:place><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">San
Diego</SPAN></FONT></st1:place></st1:City></P></DIV></BLOCKQUOTE></BODY></HTML>