<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content="MSHTML 6.00.6000.16414" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face=Arial size=2>P.S.  I should've added something in reply to this:</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT size=4><EM>> Hi Norma,<BR>><BR>> When do you stop "doing it for free"?<BR><BR>The little things I do for clients - maybe never......</EM></FONT></DIV> <DIV><EM><FONT size=4></FONT></EM> </DIV> <DIV>I couldn't agree more.  You MUST take great care of Ms. American Express Gold Card.  But you also ALWAYS let them know in a nice, subtle way, that you did a little extra for them.  If it doesn't slow you down during the course of your service call, and it's really just a little thing like easing a bushing or adjusting a capstan or backcheck, do it and let 'em know you did that for them while you were at it.  (It might even provoke a discussion about further work!)</DIV> <DIV><FONT size=4></FONT> </DIV> <DIV><FONT size=4></FONT> </DIV></BODY></HTML>