<HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content="IncrediMail 1.0" name=GENERATOR> <STYLE> v\:* {behavior:url (#default#vml);} </STYLE> <style>v\:* { BEHAVIOR: url (#default#vml) } </style></HEAD> <BODY style="FONT-SIZE: 12pt; MARGIN: 5px 10px 10px; FONT-FAMILY: Arial" bgColor=#ffffff background="" scroll=yes> <TABLE id=INCREDIMAINTABLE cellSpacing=0 cellPadding=2 width="100%" border=0> <TBODY> <TR> <TD id=INCREDITEXTREGION style="FONT-SIZE: 12pt; FONT-FAMILY: Arial" width="100%"> <DIV>>But you also ALWAYS let them know in a nice, subtle way, that you did a little extra for them.  </DIV> <DIV> </DIV> <DIV> </DIV> <DIV>I do freebe work as purely PR or sometimes just to help a friend out, but I always let them know (in a nice way) by making out the invoice with the regular price and then add "Less Courtesy Discount" of whatever the discount is. That way, whether it be a friend or a client, they know it is a professional job and they know how much it would've cost them and then of course they know the break they got.</DIV> <DIV>Larry Trischetta</DIV> <DIV> </DIV> <DIV id=IncrediOriginalMessage><I>-------Original Message-------</I></DIV> <DIV> </DIV> <DIV id=receivestrings> <DIV dir=ltr style="FONT-SIZE: 11pt"><I><B>From:</B></I> <A href="mailto:deanmay@pianorebuilders.com">Dean May</A></DIV> <DIV dir=ltr style="FONT-SIZE: 11pt"><I><B>Date:</B></I> 2/16/2007 5:22:28 PM</DIV> <DIV dir=ltr style="FONT-SIZE: 11pt"><I><B>To:</B></I> <A href="mailto:pianotech@ptg.org">'Pianotech List'</A></DIV> <DIV dir=ltr style="FONT-SIZE: 11pt"><I><B>Subject:</B></I> RE: paid for pitch raise</DIV></DIV> <DIV> </DIV> <DIV class=Section1> <P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">I did a freebie for a church today. Gold Card customer, two pianos every six months. I had just replaced the hammer cords on the Yamaha console last month. This month they said, “you know that piano you just worked on? Well there is a note not repeating. “<?XML:NAMESPACE PREFIX = O /><O:P></O:P></SPAN></FONT></P> <P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><O:P> </O:P></SPAN></FONT></P> <P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Of course it wasn’t related to what I had done. Jack center was a little tight so I squirted Protek on all, problem solved. I relayed the information, they were expecting a bill but I told them no charge. It took me ten minutes and it’s good PR. <O:P></O:P></SPAN></FONT></P> <P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><O:P> </O:P></SPAN></FONT></P> <DIV> <P class=MsoAutoSig><B><FONT face="Bradley Hand ITC" color=navy size=6><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 22pt; COLOR: navy; FONT-FAMILY: 'Bradley Hand ITC'">Dean</SPAN></FONT></B><FONT color=navy><SPAN style="COLOR: navy"><O:P></O:P></SPAN></FONT></P> <P class=MsoAutoSig style="MARGIN: 0in 0in 0pt"><?XML:NAMESPACE PREFIX = U1 /><U1:PERSONNAME u2:st="on"><FONT face="Times New Roman" color=navy size=3><SPAN style="FONT-SIZE: 12pt; COLOR: navy">Dean May</U1:PERSONNAME>             cell 812.239.3359 <O:P></O:P></SPAN></FONT></P> <P class=MsoAutoSig style="MARGIN: 0in 0in 0pt"><FONT face="Times New Roman" color=navy size=3><SPAN style="FONT-SIZE: 12pt; COLOR: navy">PianoRebuilders.com   812.235.5272 <O:P></O:P></SPAN></FONT></P> <P class=MsoAutoSig style="MARGIN: 0in 0in 0pt"><U1:PLACE u2:st="on"><U1:CITY u2:st="on"><?XML:NAMESPACE PREFIX = ST1 /><ST1:PLACE w:st="on"><ST1:CITY w:st="on"><FONT face="Times New Roman" color=navy size=3><SPAN style="FONT-SIZE: 12pt; COLOR: navy">Terre Haute</SPAN></FONT></ST1:CITY><FONT color=navy><SPAN style="COLOR: navy"></U1:CITY> <U1:STATE u2:st="on"><ST1:STATE w:st="on">IN</U1:STATE></ST1:STATE>  <U1:POSTALCODE u2:st="on"><ST1:POSTALCODE w:st="on">47802</U1:POSTALCODE></ST1:POSTALCODE></SPAN></FONT></ST1:PLACE></U1:PLACE><O:P></O:P></P></DIV> <DIV> <DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt"> <HR tabIndex=-1 align=center width="100%" SIZE=2> </SPAN></FONT></DIV> <P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] <B><SPAN style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>A440 Piano Service<BR><B><SPAN style="FONT-WEIGHT: bold">Sent:</SPAN></B> Friday, February 16, 2007 9:08 AM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> PTG List<BR><B><SPAN style="FONT-WEIGHT: bold">Subject:</SPAN></B> re: paid for pitch raise</SPAN></FONT><O:P></O:P></P></DIV> <P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt"><O:P> </O:P></SPAN></FONT></P> <DIV> <P class=MsoNormal><FONT face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">P.S.  I should've added something in reply to this:</SPAN></FONT><O:P></O:P></P></DIV> <DIV> <P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt"> <O:P></O:P></SPAN></FONT></P></DIV> <DIV> <P class=MsoNormal><EM><I><FONT face="Times New Roman" size=4><SPAN style="FONT-SIZE: 13.5pt">> Hi Norma,</SPAN></FONT></I></EM><I><FONT size=4><SPAN style="FONT-SIZE: 13.5pt; FONT-STYLE: italic"><BR><EM><I><FONT face="Times New Roman">></FONT></I></EM><BR><EM><I><FONT face="Times New Roman">> When do you stop "doing it for free"?</FONT></I></EM><BR><BR><EM><I><FONT face="Times New Roman">The little things I do for clients - maybe never......</FONT></I></EM></SPAN></FONT></I><O:P></O:P></P></DIV> <DIV> <P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt"> <O:P></O:P></SPAN></FONT></P></DIV> <DIV> <P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">I couldn't agree more.  You MUST take great care of Ms. American Express Gold Card.  But you also ALWAYS let them know in a nice, subtle way, that you did a little extra for them.  If it doesn't slow you down during the course of your service call, and it's really just a little thing like easing a bushing or adjusting a capstan or backcheck, do it and let 'em know you did that for them while you were at it.  (It might even provoke a discussion about further work!)<O:P></O:P></SPAN></FONT></P></DIV> <DIV> <P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt"> <O:P></O:P></SPAN></FONT></P></DIV> <DIV> <P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt"> <O:P></O:P></SPAN></FONT></P></DIV></DIV> <DIV> </DIV></TD></TR> <TR> <TD id=INCREDIFOOTER width="100%"> <TABLE cellSpacing=0 cellPadding=0 width="100%"> <TBODY> <TR> <TD width="100%"></TD> <TD id=INCREDISOUND vAlign=bottom align=middle></TD> <TD id=INCREDIANIM vAlign=bottom align=middle></TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE><SPAN id=IncrediStamp><A href="http://www.incredimail.com/index.asp?id=99000"><SPAN name="imgCache" border="0"><IMG alt="FREE Emoticons for your email – by IncrediMail! 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