<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content="MSHTML 6.00.6000.16414" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face=Arial size=2>Hello list,</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>There are three kinds of people in the world: those who can count and those who can't.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Having said that, let's divide customers in a spectrum of people with two ends.  One on end is the cheapskate, on the other end is the American Express Gold Card "do-whatever-it-takes" customer.  The cheapskate will nickel-and-dime you to death before, during and after the sale.  The A.E. customer will be happy with everything you do, feed you tea and crumpets (whatever they are) while you're working and pay you a TIP on top of your invoice total.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>So ask yourself, who do you want to work for?  As for me, I'm happy to see the cheapskate go to the competition.  </FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>I've found this generalization to be mostly true in every business I've ever been in.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>My 2 cents.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>John Dorr</FONT></DIV></BODY></HTML>