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<DIV><FONT face=Arial><!--StartFragment --><FONT face="Times New Roman"><FONT
size=4> <STRONG><FONT face="Bell MT">John Ross
wrote:</FONT></STRONG></FONT></FONT></FONT></DIV>
<DIV><FONT face=Arial size=2><STRONG></STRONG> </DIV>
<DIV><STRONG><EM>You forgot the other customer.</EM></STRONG></DIV>
<DIV><STRONG><EM>The one who <FONT face="Times New Roman">genuinely</FONT> has a
shortage of money. After all, there are a lot of people who work, at or close to
minimum wage.</EM></STRONG></DIV>
<DIV><STRONG><EM>They have pianos and children taking lessons. I feel they
deserve the service of a knowledgeable technician, who will not overcharge them,
and do only the work required, by their usage.</EM></STRONG></DIV>
<DIV><STRONG><EM>So cheapskate is not a term, I would apply to
them.</EM></STRONG></DIV>
<DIV><STRONG></STRONG> </DIV>
<DIV>John M. Ross<BR>Windsor, Nova Scotia, Canada<BR><A
href="mailto:jrpiano@win.eastlink.ca"
target=_blank>jrpiano@win.eastlink.ca</A></DIV>
<DIV> </DIV>
<DIV>John, I didn't forget. I wrote about a spectrum. That's two
ends with a lot of shades between each end. I live in Montana, one of the
lowest per capita income states in the country. Last I heard, we were
second from the bottom. I'm TOTALLY familiar with the people you refer
to. They are MOST of my fellow citizens and customers, I'd
bet. And I don't apply the term "cheapskate" to them, either. But
there ARE cheapskates. Some of them even make a lot of money.
"Cheapskate" is an <EM>attitude</EM> that includes, but is not limited to
"me first", "what's the cheapest way?", "can't I get by with just
such-and-such?", "win/lose is better than win/win as long as I'm the
winner", "what's my price? (which should be lower than anyone else's!)", et
al. Come on. You know what I'm talking about! </DIV>
<DIV> </DIV>
<DIV>And I also agree with Mike Kurta, who wrote: </DIV>
<DIV><!--StartFragment -->
<DIV><FONT face=Tahoma size=2><EM>John, you are correct in your analysis of both
ends of the customer spectrum. However in my experience both
these examples represent about 5 percent each of the total customer
base. The vast majority are plain folks that either play at home or have a
child or children who play. They are easy to deal with, want a fair shake
and will likely have you back the next time. </EM></FONT></DIV>
<DIV><FONT face=Tahoma size=2><EM> Mike
Kurta</EM></FONT></DIV>
<DIV><FONT face=Tahoma></FONT> </DIV>
<DIV><FONT face=Arial>I'm not suggesting that anyone should toss aside anybody
who's not "American Express Gold Card", by calling them a cheapskate and being
done with it. No, I'm just saying those are the extremes, and I think if
your customer is getting to you by being too near the "cheapskate" END of the
spectrum, it's worth considering cutting your losses and
running!</FONT></DIV></DIV></FONT></BODY></HTML>