<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content="MSHTML 6.00.5730.11" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT size=2>Just a different angle on this situation: one assumes that this offending sound has been on the piano from Day One.  I can see Yamaha's point, that if the sound is typical for them, then it's not a warranty issue.  In fact, another customer might make the reverse argument if their Yamaha doesn't sound as expected.</FONT></DIV> <DIV><FONT size=2></FONT> </DIV> <DIV><FONT size=2>--Cy--</FONT></DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B> <A title=pcpoulson@sbcglobal.net href="mailto:pcpoulson@sbcglobal.net">Patrick Poulson</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org href="mailto:pianotech@ptg.org">Pianotech List</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, February 15, 2007 1:20 PM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Re: Noisy Yamaha Strings</DIV> <DIV><BR></DIV> <DIV><FONT face=Arial size=2>Hi Terry: I suppose this could be a longitudinal mode issue, but in a sense that is not to the point. The customer wants the offending sound cured, and I am in accordance with John Delacour in that the only real cure is to chuck the Yamaha strings and replace them with some higher quality ones. Of course Yamaha will not cover this cost of this, or even the Pitch-Locks. </FONT></DIV> <DIV><FONT face=Arial size=2>Patrick C. Poulson<BR>Registered Piano Technician<BR>Piano Technicians Guild</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV></BLOCKQUOTE></BODY></HTML>