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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>P.S. I should've added something in reply to this:</span></font><o:p></o:p></p>
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<p class=MsoNormal><em><i><font size=4 face="Times New Roman"><span
style='font-size:13.5pt'>> Hi Norma,</span></font></i></em><i><font size=4><span
style='font-size:13.5pt;font-style:italic'><br>
<em><i><font face="Times New Roman">></font></i></em><br>
<em><i><font face="Times New Roman">> When do you stop "doing it for
free"?</font></i></em><br>
<br>
<em><i><font face="Times New Roman">The little things I do for clients - maybe
never......</font></i></em></span></font></i><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>I couldn't agree more. You MUST take great care of Ms. American
Express Gold Card. But you also ALWAYS let them know in a nice, subtle
way, that you did a little extra for them. If it doesn't slow you down
during the course of your service call, and it's really just a little thing
like easing a bushing or adjusting a capstan or backcheck, do it and let 'em
know you did that for them while you were at it. (It might even provoke a
discussion about further work!)<o:p></o:p></span></font></p>
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style='font-size:12.0pt;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Check and tighten the bench legs before
anything else. You clearly show your client your interest in their piano and
include little free services to demonstrate that care.<o:p></o:p></span></font></p>
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10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Paul C<o:p></o:p></span></font></p>
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