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<DIV><FONT face=Arial size=2>Alan, I think your comments are spot-on! How rare
is it to have a customer that actually has any sense that his/her piano is
...... well....... less than stellar?</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Most think that a piano is a piano is a piano. And
as long as you get that piano-like sound (however divergent that interpretation
may be) when you whack the key, no troubles mate!</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>But a piano owner that can criticize a
less-than-stellar piano? Oooooooo Baby! I want 'em! Too few and far
between.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Yes, it may well be that this piano owner may well
need a higher quality instrument to meet his/her needs/interests.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Wow, in my dreams..... ;-)</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Terry Farrell</FONT></DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black">Why take
it personally?</DIV>
<P>The lady bought a pretty piece of furniture instead of a musical
instrument (as buyers almost always do) and wanted something not too
expensive (as buyers almost always do), and got a so-so piano with so-so
regulation from the furniture dealer (sorry, that's usually the case and, NO,
he isn't going to pay you to prep Pearl River pianos on the floor) and then
she's unreasonable, rude, and impatient.</P>
<P>How is any of that YOUR fault or YOUR problem?</P>
<P>Question for the world at large: Am I being overly cynical or just
honest?<BR><BR>Alan Barnard<BR>
<HR>
Original message<BR></P>
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<DIV align=left>I just had an experience that shook my confidence a
little. </DIV>
<DIV> </DIV>
<DIV>The piano is a new Pearl River GP142 that was delivered just after
Thanksgiving 2006. Basic warranty tuning. Pulled it to pitch, tuned it, then
started to check everything out. The owner mentioned that the dampers were
making noise when she pressed the damper pedal...whooshing pedals. </DIV>
<DIV>There were also a handful of hammers that were "double striking."
</DIV>
<DIV> </DIV>
<DIV>I've only regulated 3 or 4 pianos in my 7 years of piano
service, so I didn't want to start regulating when I didn't know the
specs, and I didn't feel comfortable cutting damper felt without getting an ok
from PR. I called and left a message with the person who I guess is the head
tech at PR; told him I needed regulation specs, and that I had a problem with
whooshing dampers. It's now been 10 days with no reply. I rescheduled an
appointment for today to do something about the dampers and the bobbling
hammers. </DIV>
<DIV> </DIV>
<DIV>Well, I forgot today is President's Day, and Pearl River is closed. So I
called the lady to reshedule. I explained the situation and that I didn't want
to start doing any damper stuff w/out approval, etc, etc. She got pretty
bothered. </DIV>
<DIV>Said she didn't have the time in her schedule to have me come over
and spend 3 or 4 hours working on her piano, and that she's always had pianos
and never had anything like this happen. Now she wants to trade it in and
get another one. </DIV>
<DIV> </DIV>
<DIV>I didn't know how to handle the situation.</DIV>
<DIV>All I knew to tell was to talk to the manager at the store.</DIV>
<DIV> </DIV>
<DIV>I think I need to start prepping these pianos when they get to the store.
It was just never discussed.</DIV>
<DIV> </DIV>
<DIV>Daniel Carlton</DIV></DIV></BLOCKQUOTE></BODY></HTML>