<html><head><style type="text/css"><!-- DIV {margin:0px;} --></style></head><body><div style="font-family:arial, helvetica, sans-serif;font-size:12pt"><DIV style="FONT-SIZE: 12pt; FONT-FAMILY: arial, helvetica, sans-serif">"Do you need more light?"</DIV>
<DIV style="FONT-SIZE: 12pt; FONT-FAMILY: arial, helvetica, sans-serif">-No, but do you mind if I run to the car for my sunglasses and a ball cap? </DIV>
<DIV style="FONT-SIZE: 12pt; FONT-FAMILY: arial, helvetica, sans-serif"> </DIV>
<DIV style="FONT-SIZE: 12pt; FONT-FAMILY: arial, helvetica, sans-serif">Dave Davis<BR><BR></DIV>
<DIV style="FONT-SIZE: 12pt; FONT-FAMILY: times new roman, new york, times, serif">----- Original Message ----<BR>From: David B. Stang <stangdave@columbus.rr.com><BR>To: pianotech@ptg.org<BR>Sent: Tuesday, February 20, 2007 8:31:43 AM<BR>Subject: Things customers say that I'm still not sure how to respond to.<BR><BR>
<DIV>Things customers say that I'm still not sure how to respond to:<BR>(And the responses I say in my head but not out loud)<BR><BR>"Can I get you anything?"<BR>- How about espresso and a brownie<BR> (What does "anything" cover? Are they just asking if they can do <BR>something<BR> to make the job easier e.g. turn the lights on, or is it OK to <BR>ask for coffee ??)<BR> <BR>"You must have good ears"<BR>- Well, uh, actually they're pretty average. It just took a while to <BR>learn this beat stuff.<BR><BR>"Cool computer with the spinning thing on it! What's it do?"<BR>- It's much too complicated. Let's just say it does a bunch of math.<BR><BR>"My uncle (grandfather, neighbor, third cousin) was a piano tuner. He <BR>had perfect pitch."<BR>- Great he could tune pianos in spite of the handicap.<BR><BR>"Piano tuning is a dying art, isn't it?"<BR>- Do I look like that much of a
geezer?<BR><BR>and of course, at the end of the job,<BR>"HOW BAD WAS IT?"<BR>- The poor thing was in terrible shape since it's been a decade since <BR>you last cared to get it tuned.<BR><BR>Any advice about the best ways to actually respond? ("Best", as in, <BR>"Keep the customer"!)<BR>Thanks,<BR>Dave<BR><BR><BR>David B. Stang<BR>Columbus Ohio</DIV></DIV>
<DIV style="FONT-SIZE: 12pt; FONT-FAMILY: arial, helvetica, sans-serif"><BR></DIV></div></body></html>