<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content="MSHTML 6.00.2900.3059" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face=Arial size=2>I hire a secretary who does my computer entry, returns my voicemail messages, 6 month and annual appointment calls and scheduling, and night before reminder calls.  If she can't reach a customer after 3 calls, she sends a postcard so that they don't fall through the cracks. Her services cost me the equilivent of 4 tunings a month, but she keeps me busy all the time and I don't have to spend my time doing all those things that I don't enjoy and that don't pay nearly as much as piano work does.   I do send out a thank you card after each tuning with a picture of the customer's own piano on it.  This is a great way to promote good will and encourage referrals.  If  you are interested in how I do it, e-mail me at <A href="mailto:jhjpiano@sbcglobal.net">jhjpiano@sbcglobal.net</A> and I'll share my methods and send you a sample card.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Jim Johnson</FONT></DIV> <DIV><FONT face=Arial size=2>Cameron Park, CA</FONT></DIV> <BLOCKQUOTE style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B> <A title=toddpianoworks@yahoo.com href="mailto:toddpianoworks@yahoo.com">Matthew Todd</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Tuesday, February 20, 2007 11:47 AM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Reminder Postcards</DIV> <DIV><BR></DIV> <DIV>Do any of you send out reminder postcards when a clients tuning is due?</DIV> <DIV> </DIV> <DIV>Can you e-mail me privately and attach an example of what you use?</DIV> <DIV> </DIV> <DIV>Thank you!</DIV> <DIV>Matthew</DIV> <P> <HR SIZE=1> Be a PS3 game guru.<BR>Get your game face on with <A href="http://us.rd.yahoo.com/evt=49936/*http://videogames.yahoo.com">the latest PS3 news and previews at Yahoo! Games.</A></BLOCKQUOTE></BODY></HTML>