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<DIV><FONT face=Arial size=2>Hi list members!</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I've been following the thread about the "message"
in the wurly. I've been tuning and rebuilding for 25+ years, and when
apprenticing, my mentor told me that "dating and initialing tunings" was a good
idea. When I asked why, he said that if a customer moves, or a new
tuner/tech. is called to work on the piano, it's the only way for the
tuner/tech. to know, with any certainty, the last service call <U>you could
be sure of</U>. </FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Every time I receive a service call from a new
customer, I ask how long it has been since the piano was last serviced. The
majority of the time, they can't remember, are guessing, or have no idea (most
don't save receipts, either!). I usually look for this "hidden"
information (dates, initials, etc.) before I ever touch the first key- and
then run my hands over the keys-using the combination of the audible results and
this info. to justify my recommendation for a pitch adjustment (in most
cases) and point out to the (new) customer the last confirmed service the
instrument (or PSO) had received. </FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Most people are excited about their pianos'
"history". In some way, it seems to give them a more vested interest in
their piano-- they know the piano more intimately, and usually make a
'connection' with the tuner/tech. who enlightens them to what's hidden
inside. How many times has a customer exclaimed: "WOW! I've never
seen the inside of a piano. I didn't realize that there was so much in
there!!!"</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>What happens with the family that bought the
piano at an estate sale/ used and know NOTHING about the history of their
purchase? It's always been a positive selling point, at least in my
experience.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Here in MA, I've rarely seen a piano that
didn't have numerous 'penciled-in dates', initials, return address labels, PTG
service labels and the like (excluding college and university
instruments). I tune for a local theater/performing arts center that has
so many dates in their 1902 S&S "B" that the plate looks like some graffiti
artist has had their way with it. I've even had customers ask if I had
remembered to "sign" the tuning. </FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I always initial and date tunings because I
believe that it's helpful to another tuner/tech. if the piano moves, but more
over, I take pride in my skills and profession, and would never put my name or
initials on anything that was less than 100% - or at least the best that
could be achieved on even a marginal PSO. Besides, the likelihood is that
no one except the piano tuner/tech. will ever see this information- hence, in
most cases, nothing unsightly to the eye. On newly rebuilt instruments, I
provide a service folder with records in the bench... wouldn't want to mark up a
newly re-bronzed plate!!!</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Just some thoughts. Care to share your
experiences in this area?</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Marshall Connolly, Jr.</FONT></DIV>
<DIV><FONT face=Arial size=2>New Bedford, MA</FONT></DIV>
<DIV><FONT face=Arial size=2><A
href="mailto:falcone1132@tmlp.com">falcone1132@tmlp.com</A></FONT></DIV></BODY></HTML>