<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=windows-1250"> <TITLE>Message</TITLE> <META content="MSHTML 6.00.6000.16414" name=GENERATOR></HEAD> <BODY> <DIV><SPAN class=593252418-15032007><FONT face="Comic Sans MS" color=#0000ff size=4>I just this week got a last minute cancellation (less than 15 hr warning). This time I couldn't get upset as the customer just received a call from the hospital for their daughter to start cancer treatment the next day.</FONT></SPAN></DIV> <DIV><SPAN class=593252418-15032007><FONT face="Comic Sans MS" color=#0000ff size=4></FONT></SPAN> </DIV> <DIV><SPAN class=593252418-15032007> <DIV align=left><FONT face="Comic Sans MS" size=4>Wayne Walker</FONT></DIV> <DIV align=left><FONT face="Comic Sans MS" size=4>Piano Tuner / Technician</FONT></DIV> <DIV align=left> <DIV align=left><FONT face="Comic Sans MS" size=4></FONT></DIV><FONT face="Comic Sans MS" size=2><STRONG>Musicstop Acoustic Piano Service</STRONG></FONT></DIV> <DIV align=left><FONT face="Comic Sans MS" size=2><STRONG>264 Herring Cove Road</STRONG></FONT></DIV> <DIV align=left><FONT face="Comic Sans MS" size=2><STRONG>Halifax, NS, Canada</STRONG></FONT></DIV> <DIV align=left><FONT face="Comic Sans MS" size=2><STRONG>B3P 1M1</STRONG></FONT></DIV> <DIV align=left> <DIV align=left><FONT face="Comic Sans MS" size=2><STRONG>902-221-1540</STRONG></FONT></DIV> <DIV align=left><FONT face="Comic Sans MS" size=2><STRONG>902-496-0041 Fax</STRONG></FONT></DIV> <DIV align=left><STRONG><FONT face="Comic Sans MS" size=2><A href="http://www.musicstop.com/">www.musicstop.com</A></FONT></STRONG></DIV></DIV></SPAN></DIV> <BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px"> <DIV></DIV> <DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left><FONT face=Tahoma size=2>-----Original Message-----<BR><B>From:</B> piannaman@aol.com [mailto:piannaman@aol.com] <BR><B>Sent:</B> Thursday, March 15, 2007 3:04 AM<BR><B>To:</B> pianotech@ptg.org<BR><B>Subject:</B> Another side of missed appointments<BR><BR></FONT></DIV> <DIV><SPAN contentEditable=false style="DISPLAY: inline-block"></SPAN>Hi all,</DIV> <DIV> </DIV> <DIV>I have a client whose piano I tuned 3 times or so when it was brand new.  She is a nice lady, and we had good rappor.  She called to have her piano tuned again, but when I showed up at her house, she was not there.  Repeated phone calls brought no response.  I was irritated, and my feelings were somewhat hurt.  When you build up trust with a client, it hurts to have that trust broken.</DIV> <DIV> </DIV> <DIV>Several days ago, 3 years after the broken appointment, I got a call from her daughter, who asked me to come and tune the piano.  I set up an appointment, and this time, when I got there, the daughter was home.  She said that there had been "issues," so they hadn't been able to get the piano tuned until now, 3 years later.  I asked if her mom was okay, and she said that her mother had almost died of pneumonia, having been in the hospital for 2 weeks with a fever of 106 degrees.</DIV> <DIV> </DIV> <DIV>My lesson out of that event was this:  never judge people too harshly, particularly when you don't know the whole story.  There ARE things that take priority over getting a piano tuned.</DIV> <DIV> </DIV> <DIV style="CLEAR: both">Dave Stahl, RPT<BR><BR>Dave Stahl Piano Service<BR>650-224-3560<BR>dstahlpiano@sbcglobal.net<BR>http://dstahlpiano.net/<BR><BR><BR><BR><BR><BR></DIV> <DIV class=AOLPromoFooter> <HR style="MARGIN-TOP: 10px"> AOL now offers free email to everyone. Find out more about what's free from AOL at <A href="http://pr.atwola.com/promoclk/1615326657x4311227241x4298082137/aol?redir=http://www.aol.com" target=_blank><B>AOL.com</B></A>.<BR></DIV></BLOCKQUOTE><BR> <HR> I am using the free version of SPAMfighter for private users.<BR>It has removed 2338 spam emails to date.<BR>Paying users do not have this message in their emails.<BR>Try <A href="http://www.spamfighter.com/len">SPAMfighter</A> for free now!<BR></BODY></HTML> <BR> <P><FONT SIZE=2>--<BR> No virus found in this outgoing message.<BR> Checked by AVG Free Edition.<BR> Version: 7.5.446 / Virus Database: 268.18.11/722 - Release Date: 3/14/2007 3:38 PM<BR> </FONT> </P>