<HTML><BODY> <div><SPAN contentEditable=false style="DISPLAY: inline-block"></SPAN>Hi all,</div> <div> </div> <div>I have a client whose piano I tuned 3 times or so when it was brand new.  She is a nice lady, and we had good rappor.  She called to have her piano tuned again, but when I showed up at her house, she was not there.  Repeated phone calls brought no response.  I was irritated, and my feelings were somewhat hurt.  When you build up trust with a client, it hurts to have that trust broken.</div> <div> </div> <div>Several days ago, 3 years after the broken appointment, I got a call from her daughter, who asked me to come and tune the piano.  I set up an appointment, and this time, when I got there, the daughter was home.  She said that there had been "issues," so they hadn't been able to get the piano tuned until now, 3 years later.  I asked if her mom was okay, and she said that her mother had almost died of pneumonia, having been in the hospital for 2 weeks with a fever of 106 degrees.</div> <div> </div> <div>My lesson out of that event was this:  never judge people too harshly, particularly when you don't know the whole story.  There ARE things that take priority over getting a piano tuned.</div> <div> </div> <div style="CLEAR: both">Dave Stahl, RPT<br> <br> Dave Stahl Piano Service<br> 650-224-3560<br> dstahlpiano@sbcglobal.net<br> http://dstahlpiano.net/<br> <br> <br> <br> <br> <br> </div> <div class="AOLPromoFooter"> <hr style="margin-top:10px;" /> AOL now offers free email to everyone. Find out more about what's free from AOL at <a href="http://pr.atwola.com/promoclk/1615326657x4311227241x4298082137/aol?redir=http://www.aol.com" target="_blank"><b>AOL.com</b></a>.<br /> </div> </BODY></HTML>