Hi all - The other day, while I was tuning in a store, a lovely English woman approached me and asked for my business card. When I complied, I asked what kind of piano she had. She informed me that, "Oh, I just moved over here from England and I'm afraid the piano didn't do too well. It's a very very old upright, is very out of tune, and has one note that won't stop ringing, and another that won't play when you hit it hard." I have this gut-deep fear that if she calls me, I'll discover her piano has a dreaded birdcage type of action. I've only heard horror stories about what a pain in the neck these are; not actually worked on one (hey, I'm just a kid in experience level, compared to some of you). So I thought, hey, worst case scenario I refer her to someone more experienced, but I'm game for trying. And what a great question to pose - what, if any, special tools/lever tips/mutes does one need to tune a birdcage style, and what other tools, hints, and expectations would you offer for someone going in to work on one? Thanks in advance, Holly Quigley Assoc. Member