<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=US-ASCII"> <META content="MSHTML 6.00.6000.16414" name=GENERATOR></HEAD> <BODY id=role_body style="FONT-SIZE: 10pt; COLOR: #000000; FONT-FAMILY: Arial" bottomMargin=7 leftMargin=7 topMargin=7 rightMargin=7><FONT id=role_document face=Arial color=#000000 size=2> <DIV>    Wayne, from your unfortunate story, I don't know what the bigger P.O.S. is - -the piano or the owner! In cases like this I tell the customer your wasting your child's time with this piano and throwing the piano lesson money out the window - -the child will never develop into a pianist on a piano like this, and any good feeling for music that he/she has will be snuffed out. I use an analogy: I tell them that when the child  reaches the age for driving lessons, would you be content if the driving instructor pulled up in an old, beat up Dodge Dart with 4 flat tires, smoke pouring out of the exhaust, and an engine so worn that the car could go only 20 mph? Would you reason that your child is only a beginner driver, and doesn't need a real good car? As a last resort, I tell the customer that cruelty to children is a crime, and that by making him/her play on such a piano, you're guilty of it.</DIV> <DIV> </DIV> <DIV>Jesse Gitnik</DIV> <DIV>NYC</DIV> <DIV>Since 1980</DIV></FONT><BR><BR><BR><DIV><FONT style="color: black; font: normal 10pt ARIAL, SAN-SERIF;"><HR style="MARGIN-TOP: 10px">AOL now offers free email to everyone. Find out more about what's free from AOL at <A title="http://www.aol.com?ncid=AOLAOF00020000000339" href="http://www.aol.com?ncid=AOLAOF00020000000339" target="_blank"><B>AOL.com</B></A>. </FONT></DIV></BODY></HTML>