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<DIV style="FONT-SIZE: 12pt; FONT-FAMILY: times new roman, new york, times, serif">----- Original Message ----<BR>From: Giovanni Voltaggio <A href="mailto:gvpiano@sbcglobal.net">gvpiano@sbcglobal.net</A><BR><BR>I'd say the "no show" people figure the dealer is paying so they won't be held responsible for any charges. Also, when a customer makes a service appointment they want it. By way of contrast, if the dealer provides a "free" tuning with a new piano they are more likely to take it for granted.
<DIV><BR class=khtml-block-placeholder><FONT face=Arial size=4>I totally agree. About a year ago, I started telling Warranty Tuning customers that I was calling to schedule <STRONG>the tuning they paid for when they bought the piano</STRONG>. So far, all have been home when I arrive. Oh, and I always, always call them the night before or the morning of, to remind them. :-)</FONT></DIV>
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<DIV><FONT face=Arial size=4>Dave Davis, RPT</FONT></DIV></DIV></DIV></div></body></html>