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<HTML><HEAD><TITLE>What's the psychology of this?</TITLE>
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<DIV><FONT face=Arial size=2>Alan: My experience has been otherwise: my "no
shows" have been a mix of new customers, regular customers who forgot or
wrote down the wrong time or date, and a couple of customers who greeted me
at the door with "I decided not to have the piano tuned" with no
notice.<BR>Guess which one aggravated me the most!</FONT></DIV>
<DIV><FONT face=Arial size=2>Patrick C. Poulson<BR>Registered Piano
Technician<BR>Piano Technicians Guild</FONT> </DIV></BODY></HTML>