<html> <head> <title>What's the psychology of this?</title> <style>  </style> </head> <body> I have had only a handful of "no shows" or "stand me ups" on appointments over the years and those, invariably, are in-home tunings (or other service) for dealers, not new customers who called me and certainly not my regulars.   Why is that?   Alan Barnard Salem, MO </body> </html>