<HTML><BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; ">I'd say the "no show" people figure the dealer is paying so they won't be held responsible for any charges. Also, when a customer makes a service appointment they want it. By way of contrast, if the dealer provides a "free" tuning with a new piano they are more likely to take it for granted.<DIV><BR class="khtml-block-placeholder"></DIV><DIV>Those are my guesses.<DIV><BR class="khtml-block-placeholder"></DIV><DIV>Giovanni Voltaggio</DIV><DIV>Austin, Tx<DIV><BR class="khtml-block-placeholder"></DIV><DIV><BR><DIV><DIV>On Apr 13, 2007, at 5:09 PM, Alan Barnard wrote:</DIV><BR class="Apple-interchange-newline"><BLOCKQUOTE type="cite"><SPAN class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 13px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><P>I have had only a handful of "no shows" or "stand me ups" on appointments over the years and those, invariably, are in-home tunings (or other service) for dealers, not new customers who called me and certainly not my regulars.</P><DIV> <BR class="khtml-block-placeholder"></DIV><P>Why is that?</P><DIV> <BR class="khtml-block-placeholder"></DIV><P>Alan Barnard<BR>Salem, MO<BR></P><BR class="Apple-interchange-newline"></SPAN></BLOCKQUOTE></DIV><BR></DIV></DIV></DIV></BODY></HTML>