I came across an issue in the field that I was hoping to get your collective opinion on. Brand new piano, a Remington... (Essentially a Samick with a marketing connection to Pramberger?) Anyway decent tone and tuning characteristics, but a very disappointing keyboard. The keys themselves look well made, but the bushings are shoddy- 6 of them are so saturated with glue they *click* like they have no bushings, and the rest are much looser that I would expect of a new piano. Some whites have more that a 16th inch of slop and a few of the blacks move up to an 8th on an inch. (This is front bushing) So my question is: Is turning the oval front rail pin EVER considered a valid adjustment on a brand new keyboard? Ethically and legally, what should my client expect from Samick? Just looking for a objective perspective. Thanks,   Kurt