<html><head><style type="text/css"></style></head><body><div style="font-family:arial, helvetica, sans-serif;font-size:12pt"><DIV style="FONT-SIZE: 12pt; FONT-FAMILY: arial, helvetica, sans-serif">Kurt,</DIV> <DIV style="FONT-SIZE: 12pt; FONT-FAMILY: arial, helvetica, sans-serif"> </DIV> <DIV style="FONT-SIZE: 12pt; FONT-FAMILY: arial, helvetica, sans-serif">When I come across something like this, I have three, no, four options-</DIV> <OL> <LI> <DIV style="FONT-SIZE: 12pt; FONT-FAMILY: arial, helvetica, sans-serif">If I have a good relationship with the dealer, I call and ask (or tell them) how they will correct the problem. It may or may not lead to step 2</DIV></LI> <LI> <DIV style="FONT-SIZE: 12pt; FONT-FAMILY: arial, helvetica, sans-serif">Check with the manufacturer. Samick has a very good customer service department - Jane Jones, 800-592-9393 Ext. 148</DIV></LI> <LI> <DIV style="FONT-SIZE: 12pt; FONT-FAMILY: arial, helvetica, sans-serif">If it's only a couple, just handle it. My tuning fee includes 10-15 minutes of piano service.</DIV></LI> <LI> <DIV style="FONT-SIZE: 12pt; FONT-FAMILY: arial, helvetica, sans-serif">Do nothing, maybe nobody will notice. This isn't an option for me, but we all know someone who would do this.</DIV></LI></OL> <P style="FONT-SIZE: 12pt; FONT-FAMILY: arial, helvetica, sans-serif">Oh, and one more thing, refer to them as "naturals" and "sharps". Tom Driscoll, head of the nomenclature police, is probably out picking up a supply of wet noodles to whip you with, right now.</P> <P style="FONT-SIZE: 12pt; FONT-FAMILY: arial, helvetica, sans-serif"> </P> <P style="FONT-SIZE: 12pt; FONT-FAMILY: arial, helvetica, sans-serif">Best regards,</P> <P style="FONT-SIZE: 12pt; FONT-FAMILY: arial, helvetica, sans-serif"> </P> <P style="FONT-SIZE: 12pt; FONT-FAMILY: arial, helvetica, sans-serif">Dave Davis, RPT<BR></P> <DIV style="FONT-SIZE: 12pt; FONT-FAMILY: times new roman, new york, times, serif">----- Original Message ----<BR>From: kurt baxter <fortefile@gmail.com><BR>To: Pianotech List <pianotech@ptg.org><BR>Sent: Saturday, April 28, 2007 10:17:45 AM<BR>Subject: New Remington, Shoddy key bushings<BR><BR><BR>  I came across an issue in the field that I was hoping<BR>to get your collective opinion on.<BR><BR><BR>Brand new piano, a Remington... (Essentially a Samick<BR>with a marketing connection to Pramberger?) Anyway<BR>decent tone and tuning characteristics, but a very <BR>disappointing keyboard. The keys themselves look well<BR>made, but the bushings are shoddy- 6 of them are so<BR>saturated with glue they *click* like they have no<BR>bushings, and the rest are much looser that I would <BR>expect of a new piano. Some whites have more that a<BR>16th inch of slop and a few of the blacks move up<BR>to an 8th on an inch. (This is front bushing)<BR><BR>So my question is: Is turning the oval front rail pin EVER <BR>considered a valid adjustment on a brand new keyboard?<BR><BR>Ethically and legally, what should my client expect<BR>from Samick?<BR><BR><BR>Just looking for a objective perspective.<BR><BR><BR>Thanks,<BR><BR><BR>  Kurt</DIV> <DIV style="FONT-SIZE: 12pt; FONT-FAMILY: arial, helvetica, sans-serif"><BR></DIV></div></body></html>