<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content="MSHTML 6.00.6000.16441" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face=Arial size=2>Matthew,</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>This subject has come up a number of times on the list.  </FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Some clients agree to it, and some don't.  It's a good way to find and keep the people who really want to take care of their pianos.  Then you can fill in--at your leisure--with the folks who don't.   The system is also handy for making appointments nearer to each other--you know, same area of town, etc, so you can save drive time and gas.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Send out the reminder and then you may want to call ahead, too.  </FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>As far as cancellations, well, I'd rather know ahead of time than have a no-show.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Barbara Richmond, RPT</FONT></DIV> <DIV><FONT face=Arial size=2>near Peoria, IL</FONT></DIV> <DIV> </DIV> <DIV>----- Original Message ----- </DIV> <BLOCKQUOTE style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B> <A title=toddpianoworks@yahoo.com href="mailto:toddpianoworks@yahoo.com">Matthew Todd</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org href="mailto:pianotech@ptg.org">Pianotech List</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, June 01, 2007 11:25 PM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Setting up appointments</DIV> <DIV><BR></DIV> <DIV>After you've tuned your clients piano, does it work well to schedule their six month or 1 year tuning before you leave?  Does the client normally agree to scheduling that far out?</DIV> <DIV> </DIV> <DIV>I got to thinking about this after observing my wife's doctor's appointments.  After she finishes one app. she goes to the app. desk to get the next date scheduled, and it is written on a card, then given to her.  A few days before her app. she gets a call from the dr. reminding her.</DIV> <DIV> </DIV> <DIV>Have any of you tried this system for our field?  Could this give us more income rather than just tuning, and then call in six months in hopes that you can schedule another tuning?</DIV> <DIV> </DIV> <DIV>Is it also possible to implement a cancellation policy?</DIV> <DIV> </DIV> <DIV>Thanks for the advice and tips!</DIV> <DIV>Matthew</DIV> <P> <HR SIZE=1> Get the Yahoo! toolbar and <A href="http://us.rd.yahoo.com/evt=48225/*http://new.toolbar.yahoo.com/toolbar/features/mail/index.php">be alerted to new email </A>wherever you're surfing. </BLOCKQUOTE></BODY></HTML>