<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:st1="urn:schemas-microsoft-com:office:smarttags" xmlns="http://www.w3.org/TR/REC-html40"> <head> <META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"> <meta name=Generator content="Microsoft Word 11 (filtered medium)"> <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="PostalCode"/> <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="State"/> <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="City"/> <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="place"/> <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="PersonName"/>  <style>  </style>  </head> <body bgcolor=white lang=EN-US link=blue vlink=blue> <div class=Section1> <p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size: 10.0pt;font-family:Arial;color:navy'>Don’t hesitate to institute a special policy for this one customer. Talk to them and if they are having cash flow problems you may or may not want to help them by accepting monthly payments. For sure I would insist on 50% up front for such a customer. <o:p></o:p></span></font></p> <p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size: 10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p> <p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size: 10.0pt;font-family:Arial;color:navy'>If in the future you get stuck with large unpaid invoices, don’t insist on all or nothing. Ask them if they can make a partial payment. I’ve had several paid off this way after many months of no payments at all. <o:p></o:p></span></font></p> <p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size: 10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p> <div> <p class=MsoAutoSig><b><font size=6 color=navy face="Bradley Hand ITC"><span style='font-size:22.0pt;font-family:"Bradley Hand ITC";color:navy;font-weight: bold'>Dean</span></font></b><font color=navy><span style='color:navy'><o:p></o:p></span></font></p> <p class=MsoAutoSig style='margin:0in;margin-bottom:.0001pt'><u1:PersonName u2:st="on"><st1:PersonName w:st="on"><font size=3 color=navy face="Times New Roman"><span style='font-size:12.0pt;color:navy'>Dean May</span></font></st1:PersonName></u1:PersonName><font color=navy><span style='color:navy'>             cell 812.239.3359 <o:p></o:p></span></font></p> <p class=MsoAutoSig style='margin:0in;margin-bottom:.0001pt'><font size=3 color=navy face="Times New Roman"><span style='font-size:12.0pt;color:navy'>PianoRebuilders.com   812.235.5272 <o:p></o:p></span></font></p> <p class=MsoAutoSig style='margin:0in;margin-bottom:.0001pt'><u1:place u2:st="on"><u1:City u2:st="on"><st1:place w:st="on"><st1:City w:st="on"><font size=3 color=navy face="Times New Roman"><span style='font-size:12.0pt;color:navy'>Terre Haute</span></font></st1:City><font color=navy><span style='color:navy'></u1:City> <u1:State u2:st="on"><st1:State w:st="on">IN</u1:State></st1:State>  <u1:PostalCode u2:st="on"><st1:PostalCode w:st="on">47802</u1:PostalCode></st1:PostalCode></span></font></st1:place></u1:place><o:p></o:p></p> </div> <div> <div class=MsoNormal align=center style='text-align:center'><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <hr size=2 width="100%" align=center tabindex=-1> </span></font></div> <p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt; font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] <b><span style='font-weight:bold'>On Behalf Of </span></b>Farrell<br> <b><span style='font-weight:bold'>Sent:</span></b> Monday, June 04, 2007 8:07 PM<br> <b><span style='font-weight:bold'>To:</span></b> pianotech@ptg.org<br> <b><span style='font-weight:bold'>Subject:</span></b> Slow Paying Customer Policy</span></font><o:p></o:p></p> </div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'><o:p> </o:p></span></font></p> <div> <p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt; font-family:Arial'>I'm looking for some opinions on setting a policy for a slow paying customer. A company I have been building soundboards for several years now has consistently been a slow payer. The last invoice they paid up was for $3,500 - it was finally paid this February - they got their soundboards in May of last year - eight full months to pay. And it was like pulling teeth. I currently have an unpaid invoice for them - I have sent three copies of the invoice - the last one with a very personal note in red ink - emailed and phoned them. They owe me $1,500 - they got their soundboard panels last October.</span></font><o:p></o:p></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'> <o:p></o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt; font-family:Arial'>My policy has always been to take a soundboard order, build and ship it, and then bill. Everyone I deal with pays promptly (thank you guys!) - except this particular crew.</span></font><o:p></o:p></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'> <o:p></o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt; font-family:Arial'>I love building soundboards for anyone. But I gotta get paid! I received another order from this same company for more soundboards. I definitely need to have all previous invoices paid up before I start on their new order - I know that. I know many folks who do this type of work will ask for 50% up front and the balance upon completion.</span></font><o:p></o:p></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'> <o:p></o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt; font-family:Arial'>I have always been very timely with constructing and shipping their orders - even on short notice. I'm thinking that because of their demonstrated reluctance to pay their bills, it would be reasonable and really the only sensible policy to ask for payment in full with shipment of soundboards within two weeks of receipt of payment in full.</span></font><o:p></o:p></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'> <o:p></o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt; font-family:Arial'>I hate to have to play hardball - and I know I might even loose this customer because of it - but if I don't get paid, what good where they anyway? I have little doubt that I have wasted enough time over the past few years to have built a soundboard for someone else in the time I have spent tracking down these slow payers.</span></font><o:p></o:p></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'> <o:p></o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt; font-family:Arial'>I'm a one-man-show. I have no administrative help. I'm reasonably efficient building soundboards and related things. I'm very inefficient at administrative tasks. I probably spend ten times the amount of time doing administrative things that someone more efficient at those tasks could be. I just don't have time to spend being a bill collector.</span></font><o:p></o:p></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'> <o:p></o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt; font-family:Arial'>Any opinions on a fair, efficient and productive policy for this client?</span></font><o:p></o:p></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'> <o:p></o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt; font-family:Arial'>Terry Farrell<br> Farrell Piano</span></font><o:p></o:p></p> </div> <div> <p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'> <o:p></o:p></span></font></p> </div> <div> <p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt; font-family:Arial'><a href="http://www.farrellpiano.com">www.farrellpiano.com</a><br> <a href="mailto:terry@farrellpiano.com">terry@farrellpiano.com</a></span></font><o:p></o:p></p> </div> </div> </body> </html>