<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content="MSHTML 6.00.2900.3086" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face=Arial size=2>That's a fine idea, but unfortunately with this customer, that policy would risk doing the work for 50% of the price. I ship my soundboards freight to other states (and countries!), so I can't really hand over the product at the same time the customer pays the 50% balance. I think Del's affirmation of getting full payment up front is likely the way to go with this particular cookie.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Thanks for the input.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Terry Farrell</FONT></DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV><FONT face=Arial size=2>Terry: One policy that I hold firm to is a 50% deposit on all shop work. I do some rebuilding, and always specify the deposit up front, with the balance due on completion. You may not need to do this with established, reliable customers, but with customer it may be necessary. </FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Patrick C. Poulson<BR>Registered Piano Technician<BR>Piano Technicians Guild</FONT></DIV></BLOCKQUOTE></BODY></HTML>