<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=windows-1250"> <TITLE>Message</TITLE> <META content="MSHTML 6.00.6000.16441" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><SPAN class=873341012-05062007><FONT face="Comic Sans MS" color=#0000ff size=4>Sooner or later you are going to get burnt by this customer. Tell them they have to pay in advance because of their <FONT face=Arial color=#000000 size=2><FONT face="Comic Sans MS" color=#0000ff size=4>previous</FONT> </FONT>poor track record. You are a small business that can't afford to carry this much credit. Once the soundboard is installed and back to their customer you have no legal way to get the board back for non-payment.</FONT></SPAN></DIV> <DIV><SPAN class=873341012-05062007><FONT face="Comic Sans MS" color=#0000ff size=4></FONT></SPAN> </DIV> <DIV><SPAN class=873341012-05062007><FONT face="Comic Sans MS" color=#0000ff size=4>Wayne</FONT></SPAN></DIV> <DIV><SPAN class=873341012-05062007><FONT face="Comic Sans MS" color=#0000ff size=4></FONT></SPAN> </DIV> <DIV><SPAN class=873341012-05062007> <DIV align=left><FONT face="Comic Sans MS" size=4>Wayne Walker</FONT></DIV> <DIV align=left><FONT face="Comic Sans MS" size=4>Piano Tuner / Technician</FONT></DIV> <DIV align=left> <DIV align=left><FONT face="Comic Sans MS" size=4></FONT></DIV><FONT face="Comic Sans MS" size=2><STRONG>Musicstop Acoustic Piano Service</STRONG></FONT></DIV> <DIV align=left><FONT face="Comic Sans MS" size=2><STRONG>264 Herring Cove Road</STRONG></FONT></DIV> <DIV align=left><FONT face="Comic Sans MS" size=2><STRONG>Halifax, NS, Canada</STRONG></FONT></DIV> <DIV align=left><FONT face="Comic Sans MS" size=2><STRONG>B3P 1M1</STRONG></FONT></DIV> <DIV align=left> <DIV align=left><FONT face="Comic Sans MS" size=2><STRONG>902-221-1540</STRONG></FONT></DIV> <DIV align=left><FONT face="Comic Sans MS" size=2><STRONG>902-496-0041 Fax</STRONG></FONT></DIV> <DIV align=left><STRONG><FONT face="Comic Sans MS" size=2><A href="http://www.musicstop.com/">www.musicstop.com</A></FONT></STRONG></DIV></DIV></SPAN></DIV> <BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px"> <DIV></DIV> <DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left><FONT face=Tahoma size=2>-----Original Message-----<BR><B>From:</B> Farrell [mailto:mfarrel2@tampabay.rr.com] <BR><B>Sent:</B> Monday, June 04, 2007 9:07 PM<BR><B>To:</B> pianotech@ptg.org<BR><B>Subject:</B> Slow Paying Customer Policy<BR><BR></FONT></DIV> <DIV><FONT face=Arial size=2>I'm looking for some opinions on setting a policy for a slow paying customer. A company I have been building soundboards for several years now has consistently been a slow payer. The last invoice they paid up was for $3,500 - it was finally paid this February - they got their soundboards in May of last year - eight full months to pay. And it was like pulling teeth. I currently have an unpaid invoice for them - I have sent three copies of the invoice - the last one with a very personal note in red ink - emailed and phoned them. They owe me $1,500 - they got their soundboard panels last October.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>My policy has always been to take a soundboard order, build and ship it, and then bill. Everyone I deal with pays promptly (thank you guys!) - except this particular crew.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>I love building soundboards for anyone. But I gotta get paid! I received another order from this same company for more soundboards. I definitely need to have all previous invoices paid up before I start on their new order - I know that. I know many folks who do this type of work will ask for 50% up front and the balance upon completion.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>I have always been very timely with constructing and shipping their orders - even on short notice. I'm thinking that because of their demonstrated reluctance to pay their bills, it would be reasonable and really the only sensible policy to ask for payment in full with shipment of soundboards within two weeks of receipt of payment in full.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>I hate to have to play hardball - and I know I might even loose this customer because of it - but if I don't get paid, what good where they anyway? I have little doubt that I have wasted enough time over the past few years to have built a soundboard for someone else in the time I have spent tracking down these slow payers.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>I'm a one-man-show. I have no administrative help. I'm reasonably efficient building soundboards and related things. I'm very inefficient at administrative tasks. I probably spend ten times the amount of time doing administrative things that someone more efficient at those tasks could be. I just don't have time to spend being a bill collector.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Any opinions on a fair, efficient and productive policy for this client?</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Terry Farrell<BR>Farrell Piano</FONT></DIV> <DIV> </DIV> <DIV><FONT face=Arial size=2><A href="http://www.farrellpiano.com">www.farrellpiano.com</A><BR><A href="mailto:terry@farrellpiano.com">terry@farrellpiano.com</A></FONT></DIV></BLOCKQUOTE></BODY></HTML> <BR> <P><FONT SIZE=2>No virus found in this outgoing message.<BR> Checked by AVG Free Edition.<BR> Version: 7.5.472 / Virus Database: 269.8.9/832 - Release Date: 6/4/2007 6:43 PM<BR> </FONT> </P>