<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD><TITLE>Message</TITLE> <META http-equiv=Content-Type content="text/html; charset=windows-1250"> <META content="MSHTML 6.00.2800.1543" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY id=role_body style="FONT-SIZE: 10pt; COLOR: #000000; FONT-FAMILY: Arial" bottomMargin=7 bgColor=#ffffff leftMargin=7 topMargin=7 rightMargin=7> <DIV> </DIV> <DIV>Joe Goss RPT<BR>Mother Goose Tools<BR><A href="mailto:imatunr@srvinet.com">imatunr@srvinet.com</A><BR><A href="http://www.mothergoosetools.com">www.mothergoosetools.com</A></DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B> <A title=wayne.w@musicstop.com href="mailto:wayne.w@musicstop.com">Wayne Walker</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org href="mailto:pianotech@ptg.org">'Pianotech List'</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Tuesday, June 12, 2007 9:07 AM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> RE: Steam treating hard hammers</DIV> <DIV><BR></DIV> <DIV><SPAN class=081060615-12062007>We sold this lady the piano and just trying to solve the problem before we have to swap pianos with her</SPAN></DIV> <DIV><SPAN class=081060615-12062007>Wayne</SPAN></DIV> <BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px"> <DIV></DIV> <DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left><FONT face=Tahoma>-----Original Message-----<BR><B>From:</B> <A href="mailto:Erwinspiano@aol.com">Erwinspiano@aol.com</A> [mailto:Erwinspiano@aol.com] <BR><B>Sent:</B> Tuesday, June 12, 2007 1:38 AM<BR><B>To:</B> <A href="mailto:pianotech@ptg.org">pianotech@ptg.org</A><BR><B>Subject:</B> Re: Steam treating hard hammers<BR><BR></FONT></DIV><FONT id=role_document face=Arial size=2> <DIV> <DIV>  <STRONG><EM>Hi Wayne</EM></STRONG></DIV> <DIV><STRONG><EM>  I've experienced this malady many.many times over the years with a variety of Asian pianos. So if experience is a profound teacher & you want to benefit from the hard knocks of others, then listen.  Petrified felt will always be ........Petrified.  Explain it to the client clearly. A rock is a rock</EM></STRONG></DIV> <DIV><STRONG><EM>    The money she saved on the piano now needs to go towards a hammer transplant.  There are times when heroic measures don't work & the patient/hammers, what ever, are dead on arrival. You've done the heroic measures & so, Knowing when to just say no, is an important part of the next generation of protocols coming our way on these "pianos".....  sorry, I mean  " Fortes" </EM></STRONG></DIV> <DIV><STRONG><EM>  I often think we as technicians are shy about telling our clients the truth with confidence.  Well,...I just had to finally get over it, & when I did  & every body was better served and less frustrated in the long run.</EM></STRONG></DIV> <DIV><STRONG><EM>  Hope it works out.</EM></STRONG></DIV> <DIV><STRONG><EM>  Dale</EM></STRONG></DIV> <BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: blue 2px solid"><FONT style="BACKGROUND-COLOR: transparent" face=Arial size=2> <DIV><SPAN class=878032719-11062007><FONT face="Comic Sans MS" size=4>I have a customer with a newer Chinese piano with harsh sounding hammers. I have tried chemical softener, needled and the piano still sounds bad. The customer has chemical sensitivity so I can't use anything in her home now. I was there a couple of weeks ago and used the steam method on the hammers and it work great. I was happy and the customer was happy, but today she left a voice mail saying the piano is harsh sounding again. How long will the steam method last? Will I need to do this often? I just want to have a happy customer with out having to swap pianos with her.</FONT></SPAN></DIV> <DIV><SPAN class=878032719-11062007><FONT face="Comic Sans MS" size=4></FONT></SPAN> </DIV> <DIV><SPAN class=878032719-11062007><FONT face="Comic Sans MS" size=4>Wayne</FONT></SPAN></DIV> <DIV><SPAN class=878032719-11062007><FONT face="Comic Sans MS" size=4></FONT></SPAN> </DIV> <DIV><SPAN class=878032719-11062007> <DIV align=left><FONT face="Comic Sans MS" size=4>Wayne Walker</FONT></DIV> <DIV align=left><FONT face="Comic Sans MS" size=4>Piano Tuner / Technician</FONT></DIV> <DIV align=left> <DIV align=left><FONT face="Comic Sans MS" size=4></FONT></DIV><FONT face="Comic Sans MS" size=2><STRONG>Musicstop Acoustic Piano Service</STRONG></FONT></DIV> <DIV align=left><FONT face="Comic Sans MS" size=2><STRONG>264 Herring Cove Road</STRONG></FONT></DIV> <DIV align=left><FONT face="Comic Sans MS" size=2><STRONG>Halifax, NS, Canada</STRONG></FONT></DIV> <DIV align=left><FONT face="Comic Sans MS" size=2><STRONG>B3P 1M1</STRONG></FONT></DIV> <DIV align=left> <DIV align=left><FONT face="Comic Sans MS" size=2><STRONG>902-221-1540</STRONG></FONT></DIV></DIV></SPAN></DIV></FONT></BLOCKQUOTE></DIV> <DIV></DIV> <DIV> </DIV></FONT><BR><BR><BR> <DIV><FONT style="FONT: 10pt ARIAL, SAN-SERIF; COLOR: black"> <HR style="MARGIN-TOP: 10px"> See what's free at <A title=http://www.aol.com?ncid=AOLAOF00020000000503 href="http://www.aol.com?ncid=AOLAOF00020000000503" target=_blank>AOL.com</A>. </FONT></DIV></BLOCKQUOTE><BR> <P><FONT size=2>No virus found in this outgoing message.<BR>Checked by AVG Free Edition.<BR>Version: 7.5.472 / Virus Database: 269.8.14/845 - Release Date: 6/12/2007 6:39 AM<BR></FONT></P></BLOCKQUOTE></BODY></HTML>