<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=US-ASCII"> <META content="MSHTML 6.00.6000.16441" name=GENERATOR></HEAD> <BODY id=role_body style="FONT-SIZE: 10pt; COLOR: #000000; FONT-FAMILY: Arial" bottomMargin=7 leftMargin=7 topMargin=7 rightMargin=7><FONT id=role_document face=Arial color=#000000 size=2> <DIV>The first thing I do with the customer present is play a chromatic scale top to bottom and a few chords to gauge the general action condition, tune, tone, sticky keys, pitch voicing, etc.   Once I open the cabinet I check for missing strings, dampers, pest damage, etc.  I vacuum out the dust and check bridges and soundboard, etc. I have an invoice that lets me quickly check off any issues without writing based on Randy Potter's invoice.  Any problems are pointed out to the customer before I start tuning along with the estimated cost for the service.  That way there is no way the customer can say I caused issues.  If strings might break, I tell the customer about it, and say I won't be responsible for that.   </DIV></FONT><BR><BR><BR><DIV><FONT style="color: black; font: normal 10pt ARIAL, SAN-SERIF;"><HR style="MARGIN-TOP: 10px">See what's free at <A title="http://www.aol.com?ncid=AOLAOF00020000000503" href="http://www.aol.com?ncid=AOLAOF00020000000503" target="_blank">AOL.com</A>. </FONT></DIV></BODY></HTML>