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<DIV><FONT face=Arial size=2>That's why I always tell folks about the
possibility of a pitch raise when I first talk to them on the phone. That way
they already know that if the piano is flat, it will need more than just a
tuning and will cost more. If they balk at the initial phone conversation, well
then, I guess we save both parties the hassle. I'd say maybe one in 20 or 30
first-time clients get shook up about the possibility of a pitch
raise.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Terry Farrell</FONT></DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=tune4u@earthlink.net href="mailto:tune4u@earthlink.net">Alan
Barnard</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org
href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Monday, July 09, 2007 5:24 PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> RE: Here comes the pitch</DIV>
<DIV><BR></DIV>What does one do when confronted with a piano too flat (or
sharp) to tune but the customer will not cough up any $ for the extra work to
tune and stabilize it?<BR><BR>If I can't sell someone on proper service (and I
WOULD try to educate and sell what's needed)--and it's obvious that this
piano's tunings are, shall we say, infrequent--then I would certainly tune the
piano as it sits and feel not the slightest shred of guilt about
it.<BR><BR>But I would not leave my card in the piano and I wouldn't leave any
notes about what I did. <IMG
src="cid:008701c7c278$a0df6ed0$0302a8c0@DESKTOP"><BR><BR>Alan
Barnard<BR>Salem, MO<BR></BLOCKQUOTE></BODY></HTML>