<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=windows-1250"> <TITLE>Message</TITLE> <STYLE>P { MARGIN: 0px } </STYLE> <META content="MSHTML 6.00.6000.16481" name=GENERATOR></HEAD> <BODY bgColor=#ffffff> <DIV><SPAN class=078010612-10072007><FONT face="Comic Sans MS" color=#0000ff size=4>Ditto, I always tell new customers upfront on the phone that they may be looking at extra cost. I never had problem and sometime the customer is happy if they only have to pay the normal tuning fee. Better to have them prepare for the worst.</FONT></SPAN></DIV> <DIV><SPAN class=078010612-10072007></SPAN> </DIV> <DIV><SPAN class=078010612-10072007><FONT face="Comic Sans MS" color=#0000ff size=4>Wayne</FONT></SPAN></DIV> <DIV><SPAN class=078010612-10072007></SPAN> </DIV> <DIV><SPAN class=078010612-10072007> <DIV align=left><FONT face="Comic Sans MS" size=4>Wayne Walker</FONT></DIV> <DIV align=left><FONT face="Comic Sans MS" size=4>Piano Tuner / Technician</FONT></DIV> <DIV align=left> <DIV align=left><FONT face="Comic Sans MS" size=4></FONT></DIV><FONT face="Comic Sans MS" size=2><STRONG>Musicstop Acoustic Piano Service</STRONG></FONT></DIV> <DIV align=left><FONT face="Comic Sans MS" size=2><STRONG>264 Herring Cove Road</STRONG></FONT></DIV> <DIV align=left><FONT face="Comic Sans MS" size=2><STRONG>Halifax, NS, Canada</STRONG></FONT></DIV> <DIV align=left><FONT face="Comic Sans MS" size=2><STRONG>B3P 1M1</STRONG></FONT></DIV> <DIV align=left> <DIV align=left><FONT face="Comic Sans MS" size=2><STRONG>902-221-1540</STRONG></FONT></DIV> <DIV align=left><FONT face="Comic Sans MS" size=2><STRONG>902-496-0041 Fax</STRONG></FONT></DIV> <DIV align=left><STRONG><FONT face="Comic Sans MS" size=2><A href="http://www.musicstop.com/">www.musicstop.com</A></FONT></STRONG></DIV></DIV> </SPAN></DIV> <BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px"> <DIV></DIV> <DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left><FONT face=Tahoma size=2>-----Original Message-----<BR><B>From:</B> Farrell [mailto:mfarrel2@tampabay.rr.com] <BR><B>Sent:</B> Monday, July 09, 2007 7:30 PM<BR><B>To:</B> Pianotech List<BR><B>Subject:</B> Re: Here comes the pitch<BR><BR></FONT></DIV> <DIV><FONT face=Arial size=2>That's why I always tell folks about the possibility of a pitch raise when I first talk to them on the phone. That way they already know that if the piano is flat, it will need more than just a tuning and will cost more. If they balk at the initial phone conversation, well then, I guess we save both parties the hassle. I'd say maybe one in 20 or 30 first-time clients get shook up about the possibility of a pitch raise.</FONT></DIV> <DIV><FONT face=Arial size=2></FONT> </DIV> <DIV><FONT face=Arial size=2>Terry Farrell</FONT></DIV> <BLOCKQUOTE style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B> <A title=tune4u@earthlink.net href="mailto:tune4u@earthlink.net">Alan Barnard</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Monday, July 09, 2007 5:24 PM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> RE: Here comes the pitch</DIV> <DIV><BR></DIV>What does one do when confronted with a piano too flat (or sharp) to tune but the customer will not cough up any $ for the extra work to tune and stabilize it?<BR><BR>If I can't sell someone on proper service (and I WOULD try to educate and sell what's needed)--and it's obvious that this piano's tunings are, shall we say, infrequent--then I would certainly tune the piano as it sits and feel not the slightest shred of guilt about it.<BR><BR>But I would not leave my card in the piano and I wouldn't leave any notes about what I did. <IMG src="cid:078010612@10072007-18DF"><BR><BR>Alan Barnard<BR>Salem, MO<BR></BLOCKQUOTE></BLOCKQUOTE><BR> <HR> I am using the free version of SPAMfighter for private users.<BR>It has removed 2420 spam emails to date.<BR>Paying users do not have this message in their emails.<BR>Try <A href="http://www.spamfighter.com/len">SPAMfighter</A> for free now!<BR></BODY></HTML> <BR> <P><FONT SIZE=2>No virus found in this outgoing message.<BR> Checked by AVG Free Edition.<BR> Version: 7.5.476 / Virus Database: 269.10.2/891 - Release Date: 7/8/2007 6:32 PM<BR> </FONT> </P> <P><FONT SIZE=2 FACE="Arial"> </FONT> </P>