<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=US-ASCII"> <META content="MSHTML 6.00.2900.3132" name=GENERATOR></HEAD> <BODY id=role_body style="FONT-SIZE: 10pt; COLOR: #000000; FONT-FAMILY: Arial" bottomMargin=7 leftMargin=7 topMargin=7 rightMargin=7><FONT id=role_document face=Arial color=#000000 size=2> <DIV></DIV> <DIV> </DIV> <DIV> </DIV> <DIV> </DIV> <DIV>   On new customers,  I ask " can you get to the piano ?"  usually they can. " play middle C please ",  If they don't know what that is,  I explain its 2 blacks then 3 then 2 etc.   If the pitch is down I explain that I'll need extra time, maybe 2 trips and of course an evaluation of its overall condition. I get to hear some of what I'm in for and can schedule accordingly.  As far as what other tooner/techs have done in the past,  I try not to condem them,  after 25 years sometimes I get to cringe at some of my old work too spirited as it may have been.</DIV> <DIV>T, Ayers</DIV></FONT><BR><BR><BR><DIV><FONT style="color: black; font: normal 10pt ARIAL, SAN-SERIF;"><HR style="MARGIN-TOP: 10px">See what's free at <A title="http://www.aol.com?ncid=AOLAOF00020000000503" href="http://www.aol.com?ncid=AOLAOF00020000000503" target="_blank">AOL.com</A>. </FONT></DIV></BODY></HTML>