<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <html> <head> <META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"> <meta name=Generator content="Microsoft Word 10 (filtered)"> <title>CA -- going once, going twice, gone ...</title> <style>  </style> </head> <body lang=EN-US link=blue vlink=purple id="role_body" bottommargin=7 leftmargin=7 topmargin=7 rightmargin=7> <div class=Section1> Alan:   The problem is that you don’t know if it isn’t going to work because the block is “compromised with splits, cracks or delaminations” until you try it and it fails.  At that point, your warranty only creates problems for you.  It may have been a good marketing ploy to get the customer to allow you to do the job.  But it is unnecessary and offers you no real benefit.  You could simply say that “In my experience, CA works to reconstitute the block (or whatever language you choose) and it will only cost you $150 (or whatever it is that you charge).  It you want a guarantee, then the only guarantee I can offer is to install a new pinblock which will cost you $7000 dollars—which, btw, happens to be $7000 more than your POS is worth.  How would you like me to proceed?   My guess is that they will drop the idea of the guarantee and you can squirt to your hearts content.    <div> David Love davidlovepianos@comcast.net www.davidlovepianos.com </div> -----Original Message----- From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On Behalf Of Alan Barnard Sent: Thursday, July 19, 2007 9:29 PM To: pianotech@ptg.org Subject: CA -- going once, going twice, gone ...   <div>   …If the block is "compromised" with splits, cracks, or delaminations CA is certainly not going to fix it, though we may be into a realm where epoxy repairs that might work…     </div> </div> </body> </html>